Joe Machens Capital City Ford - Service Center

Door handle repair and rear tail lamp assembly replacement. Neither the door handle nor the tail light assembly were under warranty and I would have thought they would be since there was no damage or abuse to e Neither the door handle nor the tail light assembly were under warranty and I would have thought they would be since there was no damage or abuse to either. You buy a nice car so things don't fall apart quickly and if they do you would think the corporation or dealership would stand behind the product. Replacement part for tail assembly was in stock if we chose new but a used one was available if desired. Chose to go that route so part had to be ordered. Had pick car up to get home and take back the next day. Next day dropped car off but when the part got there it was not the right one. Had to pick up the car again to drive home. Dropped car off again for a third time and repair was made. It took three trips to the dealership to get the repairs made. Parts and labor were around $600 for a couple of things I feel should have been covered by warranty for quality vehicles. More

Great !!!! Excellent work ,friendly people,definitely recommend!they got me in and out in a day,and they did good work,I will be going back. Excellent work ,friendly people,definitely recommend!they got me in and out in a day,and they did good work,I will be going back. More

Service on my car Always good to deal with the people at Joe Machens Capital City Ford. John Desmond is my go to guy. Always very nice and listens to all my question Always good to deal with the people at Joe Machens Capital City Ford. John Desmond is my go to guy. Always very nice and listens to all my questions and comments about my car. More

service side is wonderful, dealer side a little DIFFERENT Service Department and it's representatives are wonderful. Some of the dealers are a lil different, but I love the service department over the MANY y Service Department and it's representatives are wonderful. Some of the dealers are a lil different, but I love the service department over the MANY years I've been patronizing the business. More

Great customer service. Great customer service and patience. The only reason not a 5 star experience - the inside of the car was dirty from the service technician and oil on Great customer service and patience. The only reason not a 5 star experience - the inside of the car was dirty from the service technician and oil on the top of engine. Nothing I was concerned about, just attention to details. I will continue to visit them. More

Great Service Joe Machens Ford got my truck in for service quickly and I appreciated them being able to tell me the fuel filters were replaced last service. The rea Joe Machens Ford got my truck in for service quickly and I appreciated them being able to tell me the fuel filters were replaced last service. The rear license plate lights had broken retainer clips which they were able to replace without warning. My vehicle was completed on time with no issues. Thank You More

. Best service ever! Most outstanding and courteous service I have ever had in my owning and operating cars and trucks for sixty years. All my questions were answered to Most outstanding and courteous service I have ever had in my owning and operating cars and trucks for sixty years. All my questions were answered to my complete satisfaction. More

Screw in tire Picked up a screw in a tire, called my sales person, Douglas Keeler, got me in without an appointment. Talk about service with a smile... Thanks Picked up a screw in a tire, called my sales person, Douglas Keeler, got me in without an appointment. Talk about service with a smile... Thanks More

Always good It was time to service my car do, of course, I headed to Machens It wasQuick and thorough. And I always like getting a good report. It was time to service my car do, of course, I headed to Machens It wasQuick and thorough. And I always like getting a good report. More

excellent I have dealt with JOE MACHENS ford several times and my experience has always been good. my latest vist i had an oil change and the service was excell I have dealt with JOE MACHENS ford several times and my experience has always been good. my latest vist i had an oil change and the service was excellent. More