Joe Machens Capital City Ford - Service Center

Great customer service after the sale The service manager was willing to work with us when we needed him to so that we could get our truck fixed. We were given a vehicle to drive even tho The service manager was willing to work with us when we needed him to so that we could get our truck fixed. We were given a vehicle to drive even though we do not live in Columbia. The service was done in a timely manner. We have had several techs at a different location look at our vehicle but the techs at Columbia found the problem and fixed it. They were very understanding and listened to our concerns.... More

alignment and new tires I have always been very pleased with the service I have received at this Ford location. Everyone who has ever assisted me have always been very thoro I have always been very pleased with the service I have received at this Ford location. Everyone who has ever assisted me have always been very thorough with any answers to any questions I have and go out of their way to make me feel they appreciate my business. Ron went out of his way to help me with my tires as also to get me the best price possible. He was awesome. More

Helpful and Quick Quick Lane is always helpful with maintenance issues. We get our Escape serviced there on a regular basis and they always assist us with planning ahea Quick Lane is always helpful with maintenance issues. We get our Escape serviced there on a regular basis and they always assist us with planning ahead on our routine maintenance so we can work service into our budget. Much appreciated for our family budget. And, the service is always professional and quick! More

Scheduled Maintenance Experience My service consisted of a scheduled oil change and service. I asked the service technician to help diagnose another issue that I was struggling to id My service consisted of a scheduled oil change and service. I asked the service technician to help diagnose another issue that I was struggling to identify. The service technician acted upon my request and provided feedback on actions to be taken to address the issue. Overall my experience was consistent with my previous service visits. My service was executed in the estimated time quoted and my vehicle was ready when stated. More

Had oil change and multi point inspection Did a great job checked out everything. Didn't have to wait long and have already recommended you to a friend. I'm on the road at least once a month Did a great job checked out everything. Didn't have to wait long and have already recommended you to a friend. I'm on the road at least once a month ( 8 hour drive) and feel safe after having my car serviced. Good Job! More

Great Customer Service! Customer service is great. Very responsive and attentative. Quality of work is very high. Friendly staff that is always willing to go the extra mil Customer service is great. Very responsive and attentative. Quality of work is very high. Friendly staff that is always willing to go the extra mile! More

Six visits later...I sold my truck Multiple problems over the seven years I had my vehicle. Rarely would they fix my problem on the first visit. They would try to charge me my deductibl Multiple problems over the seven years I had my vehicle. Rarely would they fix my problem on the first visit. They would try to charge me my deductible at every visit even though it was the same problem. At times, I would make an appointment, and they wouldn’t even get to my vehicle. My latest problem was a leak. It took six visits to correct. I love the F150. However, at the end I sold my F150 for a new truck just to get away from Joe Machens Capital City Ford. I will never go back. More

Received quick appointment and service. I had discovered a problem with my f250 a few days earlier all four wheels got hot. I had no idea what it could be. When I drove it the 30 miles to I had discovered a problem with my f250 a few days earlier all four wheels got hot. I had no idea what it could be. When I drove it the 30 miles to the dealership the wheels did not get hot. They pulled all four wheels checked brakes and rotors and I had suspected a possible electronic skid control malfunction, but there were no codes created when they checked. They made a diligent effort to discover what could have caused the hot wheels, brakes and hubs and could not discover the problem. My hope is is doesn't happen again especially when I'm pulling my camper somewhere on a trip. I greatly appreciate the effort made by the service department to try and solve this problem but I know things can happen that can't be located or explained. The service department was congenial throughout the process. I appreciate them. More

Waiting room Friendly staff, courtesy ONLY problem, it was VERY COLD in the waiting room. Having the coffee, hot tea was a way to warm myself up. Friendly staff, courtesy ONLY problem, it was VERY COLD in the waiting room. Having the coffee, hot tea was a way to warm myself up. More

service I recently had my F 150 at Quick lane for service work and a tire rotation. I have been taking my vehicles there for some time and have been happy wi I recently had my F 150 at Quick lane for service work and a tire rotation. I have been taking my vehicles there for some time and have been happy with the results. When I went to check out I realized that I had a NO CHARGE service because of the number of past services that had been done. That was a nice surprise. More