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Joe Machens Capital City Ford - Service Center

Jefferson City, MO

4.2
1,519 Reviews
Call Service Center (573) 994-2842

1,519 Reviews of Joe Machens Capital City Ford - Service Center

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April 22, 2021

As far as I know they do what I ask when I take my car to them. I have no complaints that I know of. More

by Mwgray0
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Report | Print
Apr 23, 2021 -

Joe Machens Capital City Ford responded

5 stars and no complaints! It doesn't get any better than that. Thank You for taking the time to let us know how our Service Department is doing. We always appreciate our customer feedback. See you next time!

April 22, 2021

Machens staff is always so helpful and kind. They always fit us in and I never have any issues with my service or charges. I feel that I can trust them! More

by MADELYNBANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Report | Print
Apr 23, 2021 -

Joe Machens Capital City Ford responded

Nice review for our Service Department! Thank you, Madelyn, we are pleased to know that we have your trust. Thank you for your customer loyalty, we appreciate you!

April 22, 2021

The folks at Machens are very nice to me and they took care of all the things I needed to have checked out. The amenities they had in their waiting room are cool to, including ice cream and a pinball mach More

by willisjones1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Report | Print
Apr 23, 2021 -

Joe Machens Capital City Ford responded

Thank you, Willis, for the 5 stars for our Service Department. We try our best to make sure our customers leave here happy. Glad you liked the ice cream and pinball machine. It makes the wait a lot easier!

April 20, 2021

7am appointment for safety inspection. Not done when I arrived at 230 pm. My apt not show up ipad but on computer Still not done!!! More

by tamabratton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bayle
Report | Print
Apr 20, 2021 -

Joe Machens Capital City Ford responded

We never want to make any of our customers feel this way. Your business is important to us and we strive to make sure we do everything we can to make our customers feel welcome. Your comments are being forwarded to our General Manager for his review and ask him to look into this. Our apologies, we should have done a better job.

April 20, 2021

I was treated with respect and courtesy when I made the appointment and when I was there for service. It was explained to me clearly what needed to be done and why. When checking out the lady was also very More

by Mp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
Report | Print
Apr 21, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind review of our service department, we are so happy to hear of your great time :)

April 20, 2021

Keith was very professional, answered all our questions and made the process of buy our new truck fast and easy. I highly recommend as salesman Keith. More

by Wineouf, Dale2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde, Angie Hulsey
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Apr 21, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your positive feedback on Keith, it really means a lot to us!

April 19, 2021

Made an appointment for recall work, took 2 vehicles 30 minuts there, for a ride back. Was told then that the parts are back ordered. More

by bartlett5
Customer Service
Recommend Dealer
No
Employees Worked With
Steven Paul
Report | Print
Apr 20, 2021 -

Joe Machens Capital City Ford responded

We are very sorry to see this review for our dealership. Our goal is to make sure all our customers are treated with respect and leave here happy with the experience. Your comments are being forwarded to our General Manager for his review and ask that he look into this. Again, our apologies.

Apr 20, 2021 -

bartlett5 responded

Was told the service manager would call me to discuss the issue, it’s been a week and has not had the decency to call.

April 19, 2021

The only thing I have to mention is that I asked tires rotation along with oil change and has not been done. I discovered this after I arrived home. Things happen. More

by Ioan
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Report | Print
Apr 20, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind review of our service department, we apologize about the tires, but thank you for your understanding. You can always make another appointment!

April 19, 2021

I was so disappointed that not one employee interacting with the public wore a mask. I want to keep the community safe for the people who are at risk. More

by DANIGIRL1207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Paul, Angie Hulsey
Report | Print
Apr 20, 2021 -

Joe Machens Capital City Ford responded

Our apologies. The safety of our customers and employees is our #1 priority. We do not want anyone to be unnecessarily exposed and have put policies in place to ensure your safety. Your comments are being forwarded to our General Manager for his review with a request that he look into this. Thank you for letting us know, we do appreciate it.

April 19, 2021

Service all around was much better this time However I still do not have a report in My Ford Oass about Warranty work that was "supposedly " completed More

by sandieicu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Report | Print
Apr 20, 2021 -

Joe Machens Capital City Ford responded

Hello, thank you so much for your kind review of our service department. Please email the manager about the report. You can contact Tom at tstegeman@machens.com. Thank you!

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