Joe Machens Capital City Ford - Service Center

Absolutely horrible experience all around & would not recommend this dealership to anyone. Will definitely be taking my business elsewhere in the future even if that means having to drive further. recommend this dealership to anyone. Will definitely be taking my business elsewhere in the future even if that means having to drive further. More

I called to schedule an appointment for a recall notice that I'd received in the mail. The first person I talked to indignantly asked why I was calling as though I was wasting his time. After I told told that I'd received in the mail. The first person I talked to indignantly asked why I was calling as though I was wasting his time. After I told told him why he continued to act as though I was wasting his time. He finally passed me on to a kind lady who took my information and said she would contact me when parts were available. I was contacted about 3 weeks later and scheduled for a repair. After I was in the waiting room for the service department I was told that parts WERE NOT available yet and I never should have been called. Pretty xxxx frustrating! More

It took 1 hour and 45 mins to get a tire rotation and oil change. I made an alt and was told it would be later than my apt time to actually get in. change. I made an alt and was told it would be later than my apt time to actually get in. More

Everyone was helpful and answered all of my questions. They were polite and friendly. It was very helpful to be able to leave my car and get a ride to work and pick my car up at the end of the day. They were polite and friendly. It was very helpful to be able to leave my car and get a ride to work and pick my car up at the end of the day. More

Dropped my truck off for its 100,000 maintenance service before leaving a week's vacation. As promised, truck was ready when I returned, and the total cost was less than I was initially quoted. before leaving a week's vacation. As promised, truck was ready when I returned, and the total cost was less than I was initially quoted. More

Great experience at the service center for an oil change. Got in and out fast and they went through recommended items after inspection! Highly Recommend!! Got in and out fast and they went through recommended items after inspection! Highly Recommend!! More

Good and friendly service. Service was performed as requested and to the type of work requested. Staff greeted me promptly and with courtesy a d respect requested and to the type of work requested. Staff greeted me promptly and with courtesy a d respect More

I took my car in for an oil change. They did a system check and realized I needed a tire rotation and alignment. I stay very busy in the medical field so I asked if they could squeeze me in late that aft check and realized I needed a tire rotation and alignment. I stay very busy in the medical field so I asked if they could squeeze me in late that afternoon. Eric was able to rotate my tires and do the alignment. I was very impressed with Eric and the dealerships great customer service. The car drives wonderful now and I really appreciated him being able to complete everything that day. Very professional, honest and friendly. Takes pride in the quality of workmanship they deliver to their customers. Great shop! More

Took my old truck in for by an oil change. Appointment was as 2:45. It was ready at 4:10. Seems like a long time to change the oil and do the little inspection they do. was as 2:45. It was ready at 4:10. Seems like a long time to change the oil and do the little inspection they do. More

My Service appt was easy to book, i got in when i needed to and the service work was completed timely! No issues with the work completed. to and the service work was completed timely! No issues with the work completed. More