Joe Machens Capital City Ford - Service Center

They seem to have fixed the issues with the car (specifically the front wheel bearing) after having to argue and explain what the issue was despite being told they had checked the noise previously (specifically the front wheel bearing) after having to argue and explain what the issue was despite being told they had checked the noise previously with a stethoscope by the representative, the mechanic however told me he had NOT checked it with a stethoscope, but decided it was the tires. In the end it was the wheel bearing. Have not checked car for leaks from replaced seal. Thanks, Bret More

Excellent service. Fixed something I was not aware my tuck needed. Offered to take me home and then pickup when finished. Very curtious. Would recommend. tuck needed. Offered to take me home and then pickup when finished. Very curtious. Would recommend. More

Jesse was more than happy to help me. He was professional and quick with assisting my needs. It took him maybe 1 minute and I was out of the door. and quick with assisting my needs. It took him maybe 1 minute and I was out of the door. More

Wonderful Wonderful experience , friendly 😊 knowledge ,skilled staff ,waiting area very clean , professional staff, bathrooms are very clean Will be going back😊😀 drink area very clean ,skilled staff ,waiting area very clean , professional staff, bathrooms are very clean Will be going back😊😀 drink area very clean More

Special Thank You to Ryen Hatfield and Keith Walters in the Service Dept. for fixing a problem with a brake job I had done there the day before. I brought the vehicle back late in the afternoon the next d the Service Dept. for fixing a problem with a brake job I had done there the day before. I brought the vehicle back late in the afternoon the next day. They made sure it was corrected before they went home, even though it was late in the day on a Friday evening. Thanks again, especially Ryen, who went out of his way to make extra sure the issue had been resolved. More

Recently had my 2016 mustang serviced , friendly , professional & knowledgeable staff - this is the 2nd mustang i bought from this dealer and I plan on buying another mustang from this dealer in a f professional & knowledgeable staff - this is the 2nd mustang i bought from this dealer and I plan on buying another mustang from this dealer in a few years !!! Special thanks to Angie Hulsey & Michael Bateman !!! More

They are a very helpful, friendly team of people that served my needs as a customer very well. I'm satisfied with the service they provide. served my needs as a customer very well. I'm satisfied with the service they provide. More

I have been very happy with them over the last 25 years. I trust Angie to take care of my vehicles and my daughters vehicles also. I trust Angie to take care of my vehicles and my daughters vehicles also. More

Kayle did an awesome job communicating and explain everything to me that I did not understand! I also use joe machens for my service needs and having great customer service is always a good positive! everything to me that I did not understand! I also use joe machens for my service needs and having great customer service is always a good positive! More

I am hoping this will go through without giving any stars because my last two visits to the service department was terrible! Plus they did not do the work I requested them to do in order to fix a issue with because my last two visits to the service department was terrible! Plus they did not do the work I requested them to do in order to fix a issue with rough idling that would have had them replace two solenoids. I am through with Joe Machens Ford. I also was told that someone would get back to me the 1st time I went in and no one ever did. More