Joe Machens Capital City Ford - Service Center

They did a great job for me, and let me know of other recommended services in a timely manner. They took care of me very well. recommended services in a timely manner. They took care of me very well. More

The staff at Joe Machens Capital City Ford greatly assisted me in replacing tires that had prematurely worn and saved me from an unexpected expense. assisted me in replacing tires that had prematurely worn and saved me from an unexpected expense. More

they did absolute nothing. I was told it was an electrical short some where and I should just buy a battery charger to keep the battery up. This was the second time it was in for the same reason. electrical short some where and I should just buy a battery charger to keep the battery up. This was the second time it was in for the same reason. First time cost me $1000 plus for nothing. More

They were great helping me get my tires aired correctly (don't remember which of the guys did it). Also Angie checked and has ordered the items to fix my recall issues. (don't remember which of the guys did it). Also Angie checked and has ordered the items to fix my recall issues. More

The professionalism and attention to detail was absolutely amazing!! I appreciated the communication to let me know how things were going through the whole process! absolutely amazing!! I appreciated the communication to let me know how things were going through the whole process! More

Great service after finding problem with truck. Its was a seat belt restraint yellow warning light that came on. Knowledgeable Mechanics. Highly recommend Machen Ford to anyone. seat belt restraint yellow warning light that came on. Knowledgeable Mechanics. Highly recommend Machen Ford to anyone. More

We were very pleased with the service we received. They went over repairs with us and kept us informed as they worked on the car. I would recommend your service to anyone. went over repairs with us and kept us informed as they worked on the car. I would recommend your service to anyone. More

They were friendly, knowledgeable and very helpful with the issue with my car. The part that is needed was on back order, so they placed the order and will call me when it arrives. the issue with my car. The part that is needed was on back order, so they placed the order and will call me when it arrives. More

Quality service provided by technicians. Angie Hulsey provided everything i needed per this service. Done on time and i was informed of my trucks progress throughout. Kim Veit very professional and fr provided everything i needed per this service. Done on time and i was informed of my trucks progress throughout. Kim Veit very professional and friendly in the cashiers office. Well done JMachens Ford More

We called four times and left messages and we never received a call back. When I did finally talk to someone I stated my concerns and unhappiness and they were going to check On something and get back received a call back. When I did finally talk to someone I stated my concerns and unhappiness and they were going to check On something and get back to me and they never did so that makes number five times! No return call. I am tired of asking for good service from Machens. Not begging for even fair customer service any longer!! More