Joe Machens Capital City Ford - Service Center

My service writer was excellent, greeted me and took care of me. Great job will visit this store again. Great customer service and friendly staff of me. Great job will visit this store again. Great customer service and friendly staff More

Best service department at a dealership ever!even though they could not resolve my issue, they alway kept me informed about was going.plus a rental car for time truck was there. they could not resolve my issue, they alway kept me informed about was going.plus a rental car for time truck was there. More

Great Service. I’d definitely recommend in a heart beat! I had a walk in appointment and I was surprisingly out within a hour and half. Thanks again! I had a walk in appointment and I was surprisingly out within a hour and half. Thanks again! More

Very happy with the customer service and the maintenance department. After having my truck breakdown and get towed to Fulton Ford I was not happy with their service or maintenance department. The truck br department. After having my truck breakdown and get towed to Fulton Ford I was not happy with their service or maintenance department. The truck broke down again a few days later, so I towed it to Capitol City Ford where they took care of things in a timely manner and I have had no issues. The other dealer wanted to make me wait 10 days to fix a problem they couldn’t fix right the first time. So much happier with Capitol City Ford. I will drive the extra distance for quality More

The visit went smoothly and everyone was so polite. This was my first time since buying my Ecosport and it was an awesome experience. Thank you was my first time since buying my Ecosport and it was an awesome experience. Thank you More

Communication. Where is it? Not one friendly thing to say. Especially the delivery of our vehicle with a high-speed, hard right U turn, coming a very hard stop while jamming the vehicle into park, with n say. Especially the delivery of our vehicle with a high-speed, hard right U turn, coming a very hard stop while jamming the vehicle into park, with no regard for safety of anyone in the parking lot. Then bouncing out of vehicle and passing me with so much as eye contact, so I made this idiot respond to me by offering him my hand and a "Merry Christmas"...with just an incoherent mumble from him...and we left your "Service Dept.". Just a horrible experience while our vehicle sat there an entire month. Pathetic. Your dealership COULD have washed the truck...and took out the cruddy paper floor mats and replaced them with CLEAN ones. However, with the awful experience we were subjected to...we chose to turn the other cheek and move forward. We wish all of you a Happy New Year. Vernon and Cindy Graves More

Service provided was a recall. The first time I set an appointment they canceled and still sent me a survey but did not fill it out. I am writing this review today to inform this location of their poor co appointment they canceled and still sent me a survey but did not fill it out. I am writing this review today to inform this location of their poor communication skills. When I did have my service completed I was told my car would be out front. When I went out to look for it, my car was no where to be found. They had to scramble around to find who had it. I am not overly upset as I understand confusion but I was extremely underwhelmed by the professionalism and efficiency of this dealership service station. I am not sure I will return. More

As usual, scheduling maintenance service was a breeze, I dropped my truck off in the morning and it was delivered back to my office by Chris Bryant as soon as it was ready. I had an issue with upgrading my dropped my truck off in the morning and it was delivered back to my office by Chris Bryant as soon as it was ready. I had an issue with upgrading my navigation system and that was taken care of for me without question. A person cannot ask for any better service. More

Service was prompt. great service all around the tech. explained wverything i needed to do to my Ford escape. Angie is a great person to work tith at the shop. explained wverything i needed to do to my Ford escape. Angie is a great person to work tith at the shop. More

Came in for faulty mirror light shorting out fixed well and works again. They fixed it cost $100 could have done myself but that’s fine and works again. They fixed it cost $100 could have done myself but that’s fine More