Joe Machens Capital City Ford - Service Center

The service was done in a very timely manner and was beyond expectations Very efficient and given the options of different services.All the associates were friendly ! beyond expectations Very efficient and given the options of different services.All the associates were friendly ! More

Ryen was great! He was very polite and accommodating. Could have been a frustrating experience, but he made it a workable and easy experience. Thank you! Could have been a frustrating experience, but he made it a workable and easy experience. Thank you! More

The oil change was done in a timely manner they were very efficient. They were very helpful the week before the oil change when the low tire pressure came on while we had a doctor's appointment. They aired efficient. They were very helpful the week before the oil change when the low tire pressure came on while we had a doctor's appointment. They aired the tires up for me. I am very thankful. More

tried to sell me service that wasn't necessary or practical . fuel system and brake fluid service. blah blah ablakd lskd dlkasl colasjl clkjslkkjld ldkjl lkskjki practical . fuel system and brake fluid service. blah blah ablakd lskd dlkasl colasjl clkjslkkjld ldkjl lkskjki More

Excellent Service. Angie is extremely knowledgeable and helpful in resolving a problem with my car. I also always appreciate the friendly warm smile from Kim at the cashier's window. helpful in resolving a problem with my car. I also always appreciate the friendly warm smile from Kim at the cashier's window. More

Great service as always! The staff were friendly and helpful. My vehicle was serviced in a timely manner so I didn’t have to go without a vehicle to drive while in shop. helpful. My vehicle was serviced in a timely manner so I didn’t have to go without a vehicle to drive while in shop. More

Machens provides great service and is fast. I had my oil and filter changed and the tires rotated (Silver Service). There were several other customers there when I arrived, but it only took around 30 minut and filter changed and the tires rotated (Silver Service). There were several other customers there when I arrived, but it only took around 30 minutes. More

When I had an issue with my tailgate, I texted Chris Bryan in the service department with whom I have worked in the past and he told me to bring it by which I did. Angie Hulsey took care of the paperwo Bryan in the service department with whom I have worked in the past and he told me to bring it by which I did. Angie Hulsey took care of the paperwork, Chris went out of his way to diagnose, order the part and repair it within 24 hours. When the job was completed, he personally delivered it to my office. Such a pleasant experience and extremely seamless. tthis is the reason we keep coming back to Machens. More

The dealership is great but Angie Hulsey is spectacular in her position as service writer. She listens to the customer and the problem that the customer is experiencing with their vehicle in order to resol in her position as service writer. She listens to the customer and the problem that the customer is experiencing with their vehicle in order to resolve the problem correctly the first time...an asset to the dealership More

I was treated so well when my car broke down and needed to be looked at. They got me right In and gave me a loaner to drive. Couldn’t ask for better service. to be looked at. They got me right In and gave me a loaner to drive. Couldn’t ask for better service. More