Joe Machens Capital City Ford - Service Center

Great and friendly service the wait time for the service to be completed was minimal. The employees were friendly and very professional. They were conscience of the virus risk and took appropriate precautio to be completed was minimal. The employees were friendly and very professional. They were conscience of the virus risk and took appropriate precautions. More

No COVID precautions set for the safety of the people trying to deal with warranty issues or other service related items. Very sad for the people. trying to deal with warranty issues or other service related items. Very sad for the people. More

You all do a very good job. Thank you for being thorough, efficient an friendly throughout. During this health crisis I would prefer that all of your staff wear masks when in the waiting area thorough, efficient an friendly throughout. During this health crisis I would prefer that all of your staff wear masks when in the waiting area More

Not very informative on what your vehicle needs and asking if you would like to take care of it now ... like my car needed a battery and they didn’t do anything are ask if I would like a new one put in asking if you would like to take care of it now ... like my car needed a battery and they didn’t do anything are ask if I would like a new one put in it , but I new it needed a battery . They just put it outside and said it was ready .. I had to ask them if they put a new battery in it and they said no , so finally they had to take it back in and put a battery in it , it a hour longer than it should have More

Steve with the service department always does a great job at making sure all our requests are met. He goes above and beyond each time we have our vehicles serviced. He’s the reason we keep coming back! at making sure all our requests are met. He goes above and beyond each time we have our vehicles serviced. He’s the reason we keep coming back! More

The people at the Jefferson City dealership are always so nice to me. They get me in when I need to get in. If a need a specific time, they do their best to accommodate me. nice to me. They get me in when I need to get in. If a need a specific time, they do their best to accommodate me. More

good service always. I don't always remember the people I specifically work with, but that's because things have always went so smoothly. Thanks,. I specifically work with, but that's because things have always went so smoothly. Thanks,. More

Quick in and out service. Very happy with the ease of dropping off and the overall short wait times. We will continue to have or services done at this dealership. dropping off and the overall short wait times. We will continue to have or services done at this dealership. More

I came in to have my vehicle serviced for over 30,000 miles. Everyone was very friendly. I choose to wait for my vehicle. I knew it would not be a short wait. I brought study material. Every salesperson miles. Everyone was very friendly. I choose to wait for my vehicle. I knew it would not be a short wait. I brought study material. Every salesperson and office staff that walked by greeted me. You provided a nice snack and beverage bar. Dustin kept me informed of my vehicle’s progress. I felt like he was more worried about my wait time than I was. I have been very pleased with your dealership. More

We had a low tire pressure alert pop up, took by Machens where bought the tires. They were very busy but Thomas Williams, service rep, worked us in. Found a screw in it! Thanks Thomas! where bought the tires. They were very busy but Thomas Williams, service rep, worked us in. Found a screw in it! Thanks Thomas! More