Joe Machens Capital City Ford - Service Center

Very helpful this time. Tom is very good at what he does. He showed me the problem and gave me his advice. He is very informative. He showed me the problem and gave me his advice. He is very informative. More

To whom it may concern,I was satisfied with the serviced To whom it may concern, I was satisfied with the serviced I received. Arkeen was very helpful and answered my questions. Being retired and on a budge To whom it may concern, I was satisfied with the serviced I received. Arkeen was very helpful and answered my questions. Being retired and on a budget the only down side was the labor cost seemed high and the additional shop cost. I may check to see if there is a senior discount. Thanh You, Alan Mengwasser More

This is the place to go if you want it done right the first time. Auto repairs can be frustrating for both the customer and the repair location but Machen’s listen..diagnose the problem and double check first time. Auto repairs can be frustrating for both the customer and the repair location but Machen’s listen..diagnose the problem and double check the repair to make sure it is done right the first time. More

Quick to respond. Received text updates but also called immediately to let me know repairs and costs included. Knew it would be after hours for pickup and made arrangements for pay and pickup with keys lef immediately to let me know repairs and costs included. Knew it would be after hours for pickup and made arrangements for pay and pickup with keys left in truck and locked. More

Always go for my service. But this time they did not rotate my tires.i keep going thou. Hopefully it won’t keep happening. That’s rotate my tires.i keep going thou. Hopefully it won’t keep happening. That’s More

The dealership was very thorough and easy to work with. They were very quick to accomplish the needed repairs without adding additional repairs that were not needed just to jack up the price. They were very quick to accomplish the needed repairs without adding additional repairs that were not needed just to jack up the price. More

Reliability declining. Not keeping up with technology. Instruments calibrated incorrectly. Reps seem to be on a quantity quota not quality. Still waiting for a recall appointment. Instruments calibrated incorrectly. Reps seem to be on a quantity quota not quality. Still waiting for a recall appointment. More

Terrible customer service in the Service Department. Staff were disengaging and rude; no acknowledgement of presence for some time. Took to long to get car serviced. Tried several times to call to mak Staff were disengaging and rude; no acknowledgement of presence for some time. Took to long to get car serviced. Tried several times to call to make an appt but could not ever get anyone to answer the phone. Price for service I had done was very high. Did not put new sticker in car, had to go back to get that. This seems to be an ongoing theme when I bring my car in for service; makes it hard to have to go back. More

Great service, great folks. Always take my ford there for service. No complaints. Love the late afternoon scheduling discount options. Close and convenient location to home. for service. No complaints. Love the late afternoon scheduling discount options. Close and convenient location to home. More

The staff were very accommodating to my situation. I dropped in with a “noise” in my car. Bob took my car for a quick run and advised me to leave it. You staff identified the problem and it was taken c dropped in with a “noise” in my car. Bob took my car for a quick run and advised me to leave it. You staff identified the problem and it was taken care of that day. More