Joe Machens Capital City Ford - Service Center

Great service every time I go in to the service department. I will keep on going back as long I keep the car and drive department. I will keep on going back as long I keep the car and drive More

I always enjoy taking our vehicles to the Service Department at Joe Machens Capital City Ford. They send out texts throughout the entire service experience so I always know what is going on. Department at Joe Machens Capital City Ford. They send out texts throughout the entire service experience so I always know what is going on. More

My service visit was excellent, my only criticism is that the advisor did not tell me something in the recommended service changed. The change did not result in additional charge but it made for confusion du the advisor did not tell me something in the recommended service changed. The change did not result in additional charge but it made for confusion during check out bc work I thought was going to be done was not done. More

They sold me a defective part then only gave me back a percentage of what I paid. Then it took them 3 weeks to give my money back... Joe machens is the worst place for people of color... I’ve spend thousa percentage of what I paid. Then it took them 3 weeks to give my money back... Joe machens is the worst place for people of color... I’ve spend thousands there my family has been there, and I can’t get no respect like I work hard for my money and I want to be treated like a human being More

They did a nice job of updating all of the recalls on the used car I had bought with very little cost to me. Only downfall was not resetting my auto-start. used car I had bought with very little cost to me. Only downfall was not resetting my auto-start. More

I found the service to be pleasant prompt and as expected. The system they used to text you to tell you the process and the progress of your vehicle was very good expected. The system they used to text you to tell you the process and the progress of your vehicle was very good More

The service was very good during the replacement of a bad battery. The Service Dept. kept me informed and took the time to explain the process for verifying that the battery was truly dead. battery. The Service Dept. kept me informed and took the time to explain the process for verifying that the battery was truly dead. More

I am still waiting for a response from Ford and the I am still waiting for a response from Ford and the dealership on a warranty issue to repair the sunscreen on the panoramic roof. Vehicle is certifie I am still waiting for a response from Ford and the dealership on a warranty issue to repair the sunscreen on the panoramic roof. Vehicle is certified and under bumper to bumper warranty. This should be covered. More

Went in without an appointment for oil change, they came right over said hey and made small talk while getting car ready to get serviced asked if I was waiting or needed ride, said waiting and showed me whe right over said hey and made small talk while getting car ready to get serviced asked if I was waiting or needed ride, said waiting and showed me where to go and to help my self to a soft drink etc. perfect service perfect attitude. More

I had wonderful service , so good I wish I could have offered a tip. The guys got me in and out and we’re wonderful the entire time. offered a tip. The guys got me in and out and we’re wonderful the entire time. More