Joe Machens Capital City Ford - Service Center

Mr Joplin was great to work with and very knowledgeable. Thank you to Joe Machens Capital City Ford Lincoln Mercury. You all fixed my explorer last week Thank you to Joe Machens Capital City Ford Lincoln Mercury. You all fixed my explorer last week More

Don't try to get a loaner car even though it's in my warranty!! A person should not have to be stranded with a new 2020 vehicle being serviced warranty!! A person should not have to be stranded with a new 2020 vehicle being serviced More

Good sales team, terrible service team. The service dept is the worst that I have ever experienced. From telling me they are going to replace one shock to trying to charge me for two; for t The service dept is the worst that I have ever experienced. From telling me they are going to replace one shock to trying to charge me for two; for taking 3 hours to change oil/rotate balance tires; now to having my truck for over two weeks to fix a warranty issue. Absolutely the worst service ever! I won't be back! More

The staff was professional. The work was completed satisfactorily. The diagnosis was correct so the correct of action can be taken. I have been bringing my cars to the service department since 1982. T satisfactorily. The diagnosis was correct so the correct of action can be taken. I have been bringing my cars to the service department since 1982. They’ve always done the work correctly and on time. I will tell my friends to bring their car to Joe Machens also. More

Great service always enjoy the swift and efficient help great people and easy to work with. Glad to get right in and glad to get right out with the service they provide it he was very professional great people and easy to work with. Glad to get right in and glad to get right out with the service they provide it he was very professional More

Very good. The service was prompt so that I could get it all taken care of without spending a lot of time on the service and not have my car tied up for very lon The service was prompt so that I could get it all taken care of without spending a lot of time on the service and not have my car tied up for very long. More

Angie is so great to work with, very professional & friendly I always look for Angie when I pull into the service area - she is top notch! She is full of knowledge and listens. Good job! I always look for Angie when I pull into the service area - she is top notch! She is full of knowledge and listens. Good job! More

Service Warranty I brought my Raptor in for routine service warranty and noticed there was a significant down shift when decelerating. Chris Bryant diagnosed the prob I brought my Raptor in for routine service warranty and noticed there was a significant down shift when decelerating. Chris Bryant diagnosed the problem and made sure it was corrected with a test drive. Everyone I dealt with was courteous, and bent over backwards to make this experience flawless. More

All the staff from check in, shuttle service, to completing my repair in a timely manner did a great job. I would definitely recommend Machens service to others. completing my repair in a timely manner did a great job. I would definitely recommend Machens service to others. More

I was very pleased and impressed that the service department opened the doors on time. The lady in the service department was very nice and helpful. The lady that I paid my bill to was extremely department opened the doors on time. The lady in the service department was very nice and helpful. The lady that I paid my bill to was extremely nice and helpful. I have no complaints at all and I was out of the there in an hour. Thank you all very much. More