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Joe Machens Capital City Ford - Service Center

Jefferson City, MO

4.2
1,519 Reviews
Call Service Center (573) 994-2842

1,519 Reviews of Joe Machens Capital City Ford - Service Center

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January 20, 2020

They always do a great job the eco sport has been a great suv the service is always above and beyond Angie is so helpful and friendly all the staff is friendly More

by Dale from rolla
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
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Jan 21, 2020 -

Joe Machens Capital City Ford responded

Thank you for the 5 star review for Angie and our Service Dept Team! We loved seeing it. We hope to see you again next time your eco sport needs service. Thanks again for choosing our dealership, we very much appreciate your business.

January 16, 2020

Outstanding service The service need was quite unusual and it was handled with knowledge and skill. I am most grateful for your ability to fix a very unusual problem... More

by jungmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall the names.
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Jan 17, 2020 -

Joe Machens Capital City Ford responded

Thank you so much for the 5 star review for our Service Department. Glad we were able to fix the problem for you. We are here for you if you have any questions, just give us a call. Thanks again for the nice review!

January 15, 2020

You all were amazing! Service was great, everyone was kind and knowledgeable. Love the food and drink in the lounge. I will be back! Thank you! More

by CTHAAKE
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Steve Joplin, Angie Hulsey, Dustin Prenger, Jesse Edler
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Jan 15, 2020 -

Joe Machens Capital City Ford responded

We would love to have you come on back! We'll even have the food and drinks in the lounge ready for you!. We really loved seeing the 5 star review for our Service Department team, it is most appreciated. Hope to see you again!

January 15, 2020

Problem with scheduling Made online appointment Monday-no response. Called next day and reconfirmed appointment. When arrived, no appointment was scheduled or recorded. Ir More

by det19091993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown scheduler,, Dustin Prenger
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Jan 17, 2020 -

Joe Machens Capital City Ford responded

We agree with you and apologize for the inconvenience. It should be a pretty easy process and it appears that wasn't your experience with our online scheduling. Also, because DealerRater protects your privacy, we can't determine your name or contact info. Would you please email our General Manager, Tom Stegeman, your name and contact info so that he can look into this further. and reach out to you, We are also forwarding your review to him so he is aware of this. Again, our apologies.

January 15, 2020

Did everything I needed for my car and accomplished it all in the time they said it would take. Was very happy with everything done More

by Ed
Recommend Dealer
Yes
Employees Worked With
Steve Joplin
Report | Print
Jan 17, 2020 -

Joe Machens Capital City Ford responded

Thank you, Ed, for taking the time to leave our Service Department a 5 star review. We very much appreciate it and hope to see you again.

January 15, 2020

Bringing my vehicle in for an oil change. Angie Hulsey did an excellent job in registering my vehicle for an oil change and other issues. My battery was not working properly and it was replac More

by krdanowsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Report | Print
Jan 17, 2020 -

Joe Machens Capital City Ford responded

Thanks for the great review and very kind words for Angie Hulsey, she will love seeing this! Give us a call if you have any questions regarding your Service, we'll be glad to help out. Thank you for your business, we hope to see you again.

January 15, 2020

25 words Great great great yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yea yea yea! More

by GVOGELWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Report | Print
Jan 17, 2020 -

Joe Machens Capital City Ford responded

We counted! And sure enough....25 words!! It just doesn't get much better than this. Yes, yes, yes, Yea, yea yea! Thank you so much for the "great" review for our Service Team, we all got a chuckle out of it. Hope to see you again!!

January 15, 2020

Angie was great to work with and answered all my questions. She responded very quickly and ver knowledgeable. Will definitely go back there for all of my service. More

by lindadwyer99
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Report | Print
Jan 17, 2020 -

Joe Machens Capital City Ford responded

We appreciate the 5 star review for Angie, all her customers say the same thing - she is really great at making sure our Service Customers and their vehicles are taken care of. Yes, please, we love to have you bring your vehicle back to us for service! We very much appreciate your business and we'll see you next time!

January 14, 2020

Got to work right away and fixed my problem asap , thank you for your perfessionalism and friendly attitude will use your services again if needed More

by grammy1girl
Recommend Dealer
Yes
Employees Worked With
Jerad Miller, Jesse Edler
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Jan 15, 2020 -

Joe Machens Capital City Ford responded

You are most welcome! And Thank You for the 5 star review for our Service Dept, glad we could help out. We are here if you have any questions or need anything else, just let us know.

January 13, 2020

Great people to work with Angie in service was really helpful. We have had a total of 4 explores and they have been very good to us. Ford make a great vehicle More

by DALMARHELTON
Recommend Dealer
Yes
Employees Worked With
Joe Herx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde, Steven Paul, Angie Hulsey
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Jan 14, 2020 -

Joe Machens Capital City Ford responded

Thanks for the GREAT review for Angie Husley and our Service Dept! We are here for you if you have any questions about the service, just give us a call. Thank you for choosing Capital City Ford, we very much appreciate your business. p.s. We think Ford makes great vehicles, too!

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