Back

Joe Machens Capital City Ford - Service Center

Jefferson City, MO

4.2
1,519 Reviews

1,519 Reviews of Joe Machens Capital City Ford - Service Center

Sort by
January 13, 2020

The service was fast and very friendly service tech that checked me in was very nice. I was very happy with the whole experience. Thanks More

by bkelleyib
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Jan 14, 2020 -

Joe Machens Capital City Ford responded

You are most welcome. And Thank You for the 5 star review for our Service Department, we loved seeing it. We hope to see you again, we appreciate your business.

January 11, 2020

Always the BEST! Especially if you get to visit with Angie upon arrival! She is a fantastic customer service representative of your company! Always friendly, remembers who you are, is thorough, attentiv More

by DOUBLENICKEL
Recommend Dealer
Yes
Employees Worked With
John Lange, Randy Wells, Angie Hulsey, Dustin Prenger
Jan 13, 2020 -

Joe Machens Capital City Ford responded

What a great review for Angie Hulsey and our Service Dept! Thank you so much for taking the time to leave a 5 star review for us, it means a lot to all of us. And, Thanks for your customer loyalty to our dealership - see you next time!

January 10, 2020

I was very please with my recent service at Ford, Jefferson City, Mo. I brought my vehicle in for repairs and they got it done the same day. More

by wilhelmds
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey, Dustin Prenger
Jan 13, 2020 -

Joe Machens Capital City Ford responded

Thank you for the 5 star rating for our Service Department! Great to hear you were "very pleased" with the service. W appreciate you choosing our dealership and hope to see you again.

January 09, 2020

We had our truck serviced. We were really pleased with the results. We will continue using joe machen’s for our service needs. Thanks You More

by RANDYDEBBIE
Recommend Dealer
Yes
Employees Worked With
Randy Smith
Jan 09, 2020 -

Joe Machens Capital City Ford responded

We would love it if you continue to use our Service Dept! Very glad to hear you were really pleased with the service, we try our best. Thank you for choosing our dealership. We'll see you next time!

January 08, 2020

Review of service on car was excellent We have bought several vehicles from Joe Machens and always have had a good luck with dealing with the salesman at Columbia and Jefferson City More

by rcreason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Obermeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mackenzie Short, Jesse Edler
Jan 09, 2020 -

Joe Machens Capital City Ford responded

We love our loyal customers! Thank you so much for the 5 star review, we appreciate it! We are here if you have any questions, just give us a call. Thank you again for your customer loyalty!

January 05, 2020

All service staff where nice and friendly. I felt my time was appreciated and didn't have to wait to long on this busy service day. I will be returning for future service needs. More

by baldwinhotrods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey, Derek Bertles, Eric Swegle
Jan 06, 2020 -

Joe Machens Capital City Ford responded

We would love having you as a regular customer! Thank you so much for the great review for our Service Dept. It is much appreciated. See you next time!

January 01, 2020

service did not take very long to check in, very friendly,informed me of what they would be doing.I also had a recall that they to take care of also. More

by wcsrad
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Jan 02, 2020 -

Joe Machens Capital City Ford responded

Thank you for the 5 star rating for our Service Dept! We are always glad to help out. Let us know if you have any questions about the recall. Thank you again!

December 31, 2019

Oil change I always purchase my vehicles from Joe Machens Ford in Jefferson City MO. All of the employees from sales, service and management are always so courte More

by pkehoe821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jan 02, 2020 -

Joe Machens Capital City Ford responded

What a great review!!! Thank you so much for your customer loyalty to our dealership, it is much appreciated! Happy New Year!

December 30, 2019

It was ok It would have helped if they would have cleaned up and vacuumed their mess and would have checked why my check engine light was still on after my hus More

by WENDI.BAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
Jan 02, 2020 -

Joe Machens Capital City Ford responded

Wendi, We apologize for your experience with our Service Dept. Yes, your vehicle should have been delivered back to you clean and the check engine light taken care. We are forwarding your comments to our General Manager for his review and request he look into what happened. Again, our apologies, we never want a customer to leave here unhappy with the service they received.

December 29, 2019

Easy to set up appointment Very easy to get service when needed. Timely quotes on any repairs. Customer service van for easy rides if needed to and from work etc More

by stevelinsenbardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Dec 30, 2019 -

Joe Machens Capital City Ford responded

Thanks, Steve, for the nice comments and 5 star rating for our Service Dept. We all appreciate it and hope to see you again! Happy New Year!

...
83
...