
Joe Machens Hyundai
Columbia, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Browsing around for replacement vehicle My wife and I had been looking all day for a vehicle since the one we had died. We had no intention of buying a car that day. We were only pricing t My wife and I had been looking all day for a vehicle since the one we had died. We had no intention of buying a car that day. We were only pricing to get an idea of what would work and what we could afford. Edward approached us and started a conversation that ended up with us buying a new 2018 Hyundai Elantra. Edward was very helpful in explaining financing options and helping us to get the payment we wanted. He answered any questions we had and if he did not know the answer he tracked them down for us. Overall this car buying experience was a good experience. Car buying is never excellent, I do not like the whole process, but overall Edward did a great job to make the experience the best it could be. More
Thank you I'm enjoying my brand new mini SUV, I am now waiting on my arrival for my new born! First time purchasing a brand new vehicle. Thanks again James I'm enjoying my brand new mini SUV, I am now waiting on my arrival for my new born! First time purchasing a brand new vehicle. Thanks again James More
Purchase Was set up with a car I had not expressed interest in. Salesman did not inquire what vehicle I was interested in. He would not discuss price. The p Was set up with a car I had not expressed interest in. Salesman did not inquire what vehicle I was interested in. He would not discuss price. The process felt very staged. More
Poor Sales Person Felt as though they were trying to dump a car they wanted off the lot and did not care for the customers preference. Did not allow me to test drive t Felt as though they were trying to dump a car they wanted off the lot and did not care for the customers preference. Did not allow me to test drive the vehicle I was interested in driving, only a knock down version of what I was looking for. Was told several time I could not afford the car I wanted and I need to just buy this car. Also, they could not tell me why my payments would be so much higher than when I figured them with the same amount of interest, the only thing I was told is that it is what the bank figures. More
Great experience Excellent car buying experience with Dan and Rob. I recommend Joe Machens Hyundai. I will plan to bring my future car buying business to this dealer Excellent car buying experience with Dan and Rob. I recommend Joe Machens Hyundai. I will plan to bring my future car buying business to this dealership. More
Great experience! I was not necessarily in the market for a new car but struck up a conversation with Ed while waiting for a routine service....we hit it off, as we are I was not necessarily in the market for a new car but struck up a conversation with Ed while waiting for a routine service....we hit it off, as we are both in sales and recounted funny stories about cars and sales! I mentioned I wouldn't mind visiting with him about the newer model of my vehicle and after a little bit of phone tag over the summer I came in to meet with him! Ed and the staff were able to get me where I wanted to be as far as the numbers went with very little hassle and I was able to drive my new car off the lot! Looks like I found my new car salesman! More
new car experience i have never been able to afford a new car my whole life and with dan and ed's help i was able to drive away in a 2017 elantra, they were both very fr i have never been able to afford a new car my whole life and with dan and ed's help i was able to drive away in a 2017 elantra, they were both very friendly and very helpful....neither one was pushy, but presented my options. i took my 2012 accent in to be looked at and walked out with a 2017 elantra. i am happy More
Overall experience After the purchase, and during the preparation of the paperwork, the Finance Officer attempted to sell us a “Service Contract” which we declined. He After the purchase, and during the preparation of the paperwork, the Finance Officer attempted to sell us a “Service Contract” which we declined. He then left the room and a few minutes later a gentleman entered who introduced himself as an officer of the Machens dealerships and who then attempted to sell us the same service contract. Again we declined. We were then subjected to the most unprofessional, unethical and disingenuous sales tactics we have ever experienced. After three (3) more occasions of indicating our wish to decline the contract, we finally allowed ourselves to be talked into purchasing an overpriced and probably underused service contract. Nobody forced us to make the purchase or held a gun to our heads, but the incessant badgering ultimately won out for the dealership. Our salesman was excellent. Those we dealt with immediately after the sale not so much. Immediately after learning of this review, Sales Manager Rob Meldrum contacted us and made every effort to see that our objections were satisfied and assisted in cancelling the contracts to which we objected. Although we cannot condone the sales tactics used, we give high praise to the lengths the management was willing to go to address and correct the problem. Our opinion of the dealership has vastly improved. More
I highly recommend Machens Hyundai I have already recommended Edward at Joe Machens Hyundai to my family and friends for the next time they need to buy a car. Edward strikes that perfec I have already recommended Edward at Joe Machens Hyundai to my family and friends for the next time they need to buy a car. Edward strikes that perfect balance between professionalism and a very friendly personality. He was very thorough but always considerate of my time. Everyone at the dealership made my car buying a very pleasant experience. More
Dealing with ed I'd made a trip alone (without my wife) to machens to just browse a month or two before the date we bought the car. I live an hour away and had heard I'd made a trip alone (without my wife) to machens to just browse a month or two before the date we bought the car. I live an hour away and had heard about buying a car in Columbia and how the salesmen chase you down and put on the pressure to buy. I met ed told him what I was in the market for how I was only looking had to bring the wife back to Test drive he was very understand gave me a card. Fast forward brought the wife down to test drive very friendly no pressure atmosphere. Ed was very knowledgeable on the two Santa Fe's we test drove. At the end of the visit we discussed where we were on a price and payment, he called me on a Monday by Wednesday afternoon the new Santa Fe was sitting in my driveway. Great salesman, and finance team, quick and easy process , we love our new ride. We will definitely come back for our next vehicle and recommend ed and the crew at joe machens Hyundai , thanks guys!! Adam More