Joe Machens Toyota | Page 47

Some problems but service manager tried to correct UPDATE: Oliver has offered some explanations so I changed my rating. Explained time it took for car wash and how hatch release disable button got bump UPDATE: Oliver has offered some explanations so I changed my rating. Explained time it took for car wash and how hatch release disable button got bumped. Thanks. ORIGINAL POST: Two hours for 60k mile oil change seems long. Then you tried to bill me $20 to rotate the 4 tires I bought there in Dec. Then I went shopping and found my hatch release no longer worked. More

2011 4-Runner 6/27/18 Paula was great, very helpful and professional. She apologized for any time delays. When there was an issue to handle she took care of it 123 Paula was great, very helpful and professional. She apologized for any time delays. When there was an issue to handle she took care of it 123 More

Fun and easy! When I decided it was time to get a new car I knew it would be with Machens Toyota. I had gotten my last two cars from them and knew I would be taken When I decided it was time to get a new car I knew it would be with Machens Toyota. I had gotten my last two cars from them and knew I would be taken care of. Shawn Hall was a great sales person. I gave him my list of musts and wants and was eager to find just the right car for me. I received a call from him on a Thursday, viewed it on Friday and picked it up on Monday! I was in and out in less than two hours. Financing gentlemen (sorry, can’t recall his name at the moment but he’s new from Boston) was very detailed and an absolute pleasure to deal with. More

A good experience. Very professional. Respectful of our time. Everyone is very courteous from being checked in to your car being delivered when done. A very good exper Very professional. Respectful of our time. Everyone is very courteous from being checked in to your car being delivered when done. A very good experience. More

Quick service! My appointment was for 10:30 am. I left at 11:30. Very quick for 10,000 mile inspection, oil change, and tire rotation. I enjoyed the waiting area My appointment was for 10:30 am. I left at 11:30. Very quick for 10,000 mile inspection, oil change, and tire rotation. I enjoyed the waiting area and all of its amenities. More

Toyota 4Runner I felt as though I was at a used car dealership the entire time. I was looking for a new car and searching around to different dealerships. I mentione I felt as though I was at a used car dealership the entire time. I was looking for a new car and searching around to different dealerships. I mentioned that several times and was not looking to make any deals. I was asked to sign for the car 5-6 times through the entire experience, I was pushed to buy new and drive away with it that day after stating I was shopping around. After, I went to another dealership and ended up going with them. A few days later, I was called by Toyota and asked what my update was, I said I most likely purchasing somewhere because I found the car I wanted. I was still pressured to look at cars at Toyota and buy from them even after I told them my decision was final. More

Great Experience Terry Pruett was so helpful and pleasant in working with me. There was great efficiency and professionalism. The service was done in a reasonable a Terry Pruett was so helpful and pleasant in working with me. There was great efficiency and professionalism. The service was done in a reasonable amount of time and with complete satisfaction. More

Excellent place and people I am from St.Louis Missouri. I would give this dealer 10 Stars just because of the accommodations. I've never seen a dealer offer stuff that this to a I am from St.Louis Missouri. I would give this dealer 10 Stars just because of the accommodations. I've never seen a dealer offer stuff that this to a ship has offered people. More

Unhelpful rude confusing unorganized service Horrible unorganized confusing long unhelpful rude service with the addition of being lied to several times by several individuals who have now cost u Horrible unorganized confusing long unhelpful rude service with the addition of being lied to several times by several individuals who have now cost us money on multiple situations now very quick and uncaring service on if we got helped or understood what was being paid for ending in just leaving after half of what i was wanting done because of how exhausting it was to get that far alot of just getting told that was simeone else's job and just getting pushed thru the people and departments that resulted in nothing instead of someone stepping up and fixing the xxxxxxxx lies weather or not its their xxxxing job because there man job should be customer service but dont expect that at this dealership wont be getting anymore of my business and i will for sure be spreading the word not to go there and i will be using the appropriate channels to go as high as i can to get this dealership to pay for all their lies since management at the dealership is not any better then the rest of the employees there !!!!!!!!!!!!!!!!!!!!!!!!!! hate this place! !!!!!!!!!!!!! More

Good service and timely Good service but I thought they should vacuum the car with the wash., they were timely and it wa included in my agreement when I puchased my new Toyot Good service but I thought they should vacuum the car with the wash., they were timely and it wa included in my agreement when I puchased my new Toyota. More