Joe Machens Toyota - Service Center

Our car key fob stopped working so took it them to get reprogrammed. They charged $140 for some "diagnostic test" and didn't fix the issue. They said we'll have to replace the keys, and new keys would cos reprogrammed. They charged $140 for some "diagnostic test" and didn't fix the issue. They said we'll have to replace the keys, and new keys would cost $550. They also said our keys were not authentic Toyota keys. That's total xx, because we had gotten those keys with our brand new Toyota from an authorized Toyota dealer in 2016. They worked fine for almost 9 years!!! I think this dealership is trying to extort money from naive customers. More

I took my RAV4 in for routine maintenance, tire rotation, State Vehicle Inspection and new brake pads. Everything thing was done in a timely fashion (I waited in seating area). The price was lower than anti State Vehicle Inspection and new brake pads. Everything thing was done in a timely fashion (I waited in seating area). The price was lower than anticipated. I was completely satisfied. More

Excellent service department. Erin was service adviser was very informative and helpful. I trust Machens and will continue to bring our 3 Toyota’s here for service. Erin was service adviser was very informative and helpful. I trust Machens and will continue to bring our 3 Toyota’s here for service. More

The service department is terrible. Period. Can’t get anything done as agreed in contracts. Price gouging is commonplace and the ideal they’re striving to achieve apparently. Period. Can’t get anything done as agreed in contracts. Price gouging is commonplace and the ideal they’re striving to achieve apparently. More

I was having a serious problem with my Lexus and was not comfortable driving it to St. Louis for servicing. Joe Machens Toyota service was excellent, communicated well, found and fixed a very complicated i comfortable driving it to St. Louis for servicing. Joe Machens Toyota service was excellent, communicated well, found and fixed a very complicated issue. When I am ready for my next new car, I will look at Toyota. More

Great dealership! We don’t go anywhere else for our business and personal needs. Establish a relationship with them and you will not be disappointed. We don’t go anywhere else for our business and personal needs. Establish a relationship with them and you will not be disappointed. More

I dealt with helpful and knowledgeable people who made the process easy. Thank you, Justin and others, whose names I do not know! the process easy. Thank you, Justin and others, whose names I do not know! More

Good recommendations from the mechanic, very thorough inspection. Helpful staff, but service takes longer than promised. inspection. Helpful staff, but service takes longer than promised. More

I fee the service was accurate and at a reasonable charge. I use this service for all my Toyota’s checkups. charge. I use this service for all my Toyota’s checkups. More