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Joe Machens Volkswagen

Columbia, MO

Overview
Employees
Reviews
Vehicles
4.5
2,198 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,198 reviews

July 03, 2026

They gave me an accurate time estimate and explained everything well plus they took me to the mall and picked me up quickly once my car was ready More

by vbcrusade.mack
Recommend Dealer
Yes
Employees Worked With
Tyler Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Beck
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Jul 03, 2026 -

Joe Machens Volkswagen responded

We’re glad the time estimate was on point and that our team explained everything clearly. It’s great our shuttle service to the mall and quick pickup made things convenient. Thank you for trusting us with your Volkswagen and we look forward to assisting you again. GSM - Jeremy Lester jlester@machens.com

July 01, 2026

Great They are so friendly and welcoming. Got me right in and helped figure out exactly what I needed . More

by taylorreed0513
Recommend Dealer
Yes
Employees Worked With
Micah Killion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Killion
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Jul 01, 2026 -

Joe Machens Volkswagen responded

Thank you for sharing your feedback with us. Micah is pleased that we greeted you warmly and pinpointed the right service for your Volkswagen Atlas. We look forward to assisting you again. GSM - Jeremy Lester jlester@machens.com

June 29, 2026

My car feels like a NEW CAR, yall did AWESOME! Thank YALL! Everyone was very professional and polite. The service was fast and accurate. My car is perfect, thanks to Machens Volkswagen. I'm very h More

by tammyraedavis
Recommend Dealer
Yes
Employees Worked With
Tyler Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Beck
Report | Print
Jun 29, 2026 -

Joe Machens Volkswagen responded

It’s great to hear your Volkswagen Jetta feels brand-new after our service. Tyler and our team are glad the work was fast and accurate in a spotless facility. We’re thrilled you’re happy with how your car is running. GSM - Jeremy Lester jlester@machens.com

June 27, 2026

They reset my clock and it upset me If they just set it back to the correct time I'd be ok. Also I'm going to learn how to change my.own oil More

by tdevine729
Recommend Dealer
No
Employees Worked With
Tyler Beck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Beck
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Jul 02, 2026 -

Joe Machens Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. GSM - Jeremy Lester jlester@machens.com

June 26, 2026

They were good to get me in right away and get my battery changed when my car was having issues. They were super friendly and helpful. Highly recommend. More

by ktlbscott
Recommend Dealer
Yes
Employees Worked With
Tyler Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Beck
Report | Print
Jun 26, 2026 -

Joe Machens Volkswagen responded

Thank you for taking a moment to write about your visit. We’re glad Tyler and our team could quickly replace your Volkswagen Passat battery and provide friendly service. Your recommendation means a lot to us. GSM - Jeremy Lester jlester@machens.com

June 26, 2026

Micah was already out there to meet me when I pulled in. I left the dealership with my daughter. I was notified by text of another couple things that might need to be done. I was notified by my phone when m More

by DMFREY2000
Recommend Dealer
Yes
Employees Worked With
Micah Killion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Killion
Report | Print
Jun 26, 2026 -

Joe Machens Volkswagen responded

It’s wonderful to know Micah met you as soon as you arrived and that our updates kept you informed on your Passat’s service status. We’re pleased the process was convenient for you and your daughter. Thank you for trusting us with your Volkswagen Passat. GSM - Jeremy Lester jlester@machens.com

June 25, 2026

Always go here, Micah is always helpful and Kevin Rice has always gotten the repair right the first time. I highly recommend More

by TIMOTHYPIPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Killion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rice technician
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Jun 25, 2026 -

Joe Machens Volkswagen responded

We appreciate your continued trust and recommendation. It’s wonderful to hear that Micah has been so helpful and that your Volkswagen Passat repairs have been done right the first time. We look forward to helping you again. GSM - Jeremy Lester jlester@machens.com

June 24, 2026

I have been to the dealership on several occasions, for the same issue… And can never get a clear answer or solution. It seems like a waste of time. More

by Kjones6431
Recommend Dealer
No
Employees Worked With
Tyler Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Beck
Report | Print
Jun 27, 2026 -

Joe Machens Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. GSM - Jeremy Lester jlester@machens.com

June 23, 2026

Very accommodating and the atmosphere was pleasant. Bathroom were clean and having a TV was nice. More

by KRISTEN.ALLRED
Recommend Dealer
Yes
Employees Worked With
Tyler Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Beck
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Jun 24, 2026 -

Joe Machens Volkswagen responded

Thank you for sharing your experience with us, Kristen! We're happy to hear it went well and truly appreciate your feedback. GSM - Jeremy Lester jlester@machens.com

June 19, 2026

Micah listened about the issues and everything was taken care of to my complete satisfaction. He also has wonderful customer service skills. More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Killion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Joplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2026 -

Joe Machens Volkswagen responded

We’re delighted Micah took the time to listen and make sure your Honda CR-V was handled to your complete satisfaction. Your praise of his customer service skills means a lot. We look forward to assisting you again on your next visit. GSM - Jeremy Lester jlester@machens.com

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