Joe Machens Volkswagen

Very Pleasant Good experience all around. Shawn went over paperwork on my vehicle with me after service which was greatly appreciated. Will be back for more service Good experience all around. Shawn went over paperwork on my vehicle with me after service which was greatly appreciated. Will be back for more service work! More

Excellent service They did well beyond their jobs. Very knowledgeable of their jobs & more. I appreciated their honesty of why I needed to get new tires & a filer asap. They did well beyond their jobs. Very knowledgeable of their jobs & more. I appreciated their honesty of why I needed to get new tires & a filer asap. More

8 days without a diagnostic of my car, 8th day car was LOST So I took my car into the service station because I had been having minor issues with my engine and there was a faint ticking sound. I went in and spo So I took my car into the service station because I had been having minor issues with my engine and there was a faint ticking sound. I went in and spoke with the technician Amanda. She made my appointment. Mike the technician that was assigned to my ticket number for my car. After waiting 2 hours they told me that I could leave and they would call me when they found out what the issues was with the car. (After the diagnostic) I asked about a rental or a loner car. Mike told me that until they found of the issue with my car they wouldnt be able to provide me with a rental or loner car. I had no issue with that because they assured me that it wouldn’t be long before they found out what was going on. Days went by. I HAD NO CAR. I called Mike daily asking for updates. He was very short with answers and unprofessional the entire time dealing with me. On day 7 I went into Volkswagen to talk with him face to face since calling him wasn’t getting anywhere and to also see what I could do because I needed to get around! I have a small child and a job. Not having my car for 7 days and no loner car is completely unacceptable. Also no answers as to what is even wrong with my car. Mike called up to the Dodge dealership where he said they had transferred my car because the service men at Volkswagen couldn’t do anything to find the answer after removing the valves (day 1). Mike got on the phone and called Dodge to see if he could get an answer as to what was going on. It took him all of 3 minutes to say they were still working on the diagnostic and couldn’t find the issue with the car. I asked does it usually take 7 days to get a diagnostic check? He was very short and said he couldn’t really tell me much else. Day 8 I made a call myself to the Dodge dealership and spoke with a technician named Mike he proceeded to tell me THEY NEVER SEEN MY CAR, NEVER STARTED A DIAGNOSTIC ON THE CAR, and that he tried to tell Mike(Volkswagen) this on the phone the day he LIED to my face and sent me out of the store with no answers or no rental car, and also lying to my face saying there was a technician working on the car that never even made it to the proper dealship. My car was located on Honda parking lot just sitting for 5 days by the time we found out what was going on. It took them all of 30 minutes to complete the diagnostic and to get my into a rental all for my car to be done the next day. Almost 10 days of waiting and being dealt with in a very unprofessional, and disrespectful manner. I would never recommend this type of service to anyone, and if this is who Joe Machens operate business I will never be coming back again once my car is paid off. More

Oil change service Took it in for an oil change and try to find a leak issue. They spent half the day trying to care of the issue I'm having. I was afraid of a large s Took it in for an oil change and try to find a leak issue. They spent half the day trying to care of the issue I'm having. I was afraid of a large shop charge. It wasn't. Only 1 hour charge. More

Willing to work with us on the price. Didn't have to negotiate back and forth. That was greatly appreciated. Salesman was willing to figure out what was in our price range and even bring g Didn't have to negotiate back and forth. That was greatly appreciated. Salesman was willing to figure out what was in our price range and even bring g the cars to us More

Fantastic Experience Damarkus and I spoke on the phone after I sibmitted an online inquiry about a used Volkswagen. When I was able to come speak with him in person the de Damarkus and I spoke on the phone after I sibmitted an online inquiry about a used Volkswagen. When I was able to come speak with him in person the dealership had that same day traded for a 2014 TDI Jetta 6 speed, the exact car I was looking for! They performed a very thorough inspection and detailing process while they loaned me a similar model from the lot to test drive in the mean time. Stephen and Anthony were also extremely helpful in making the buying process transparent, and they even took my motorcycle as a trade in vehicle! Joe Machens VW made a deal for us that no other dealership we had been to thus far even attempted to. I will be back to see them for my wife's new car next! More

Painless, honest, timely, responsive I live in the KCMO metro area. I knew the car I wanted. Local dealers were just not able to meet me at the price and quality point that I was looking I live in the KCMO metro area. I knew the car I wanted. Local dealers were just not able to meet me at the price and quality point that I was looking for. Local dealers were also insisting that I look at ‘what is on the lot’ collection. Sam was very honest From the get go. He found the car I wanted with the exact specifications that I was looking for down to the color of my floor mats. Gave me accurate information throughout my dealings. No surprises! All dealings on text and email. He always answered my texts and worked around my busy schedule. Car delivered to my house by excellent and courteous staff. Absolute joy working with these guys. More

Very fast process better then any other dealership Have been to several dealerships including other machens dealerships to get a vehicle and came out empty handed. Sam was our salesman at Volkswagen an Have been to several dealerships including other machens dealerships to get a vehicle and came out empty handed. Sam was our salesman at Volkswagen and he was by far the best and the fastest sales man we have ever dealt with. He would tell us everything that was going on and not tell us things that we wanted to hear, he would set down and go over numbers and everything. We came in looking for a used cheap vehicle because we thought we could not get approved for anything because the other machens dealership would not work with us. After talking to Sam he said would you like a new vehicle and I said I can’t afford that. He sat down with us went though the numbers and we could. So we left with a 2019 Voltswagen Jetta. More

Seat warmers Had an element go out on my Jetta. I called and got in the day of my choice. Shuttle brought me home and picked me up when my car was repaired. Ama Had an element go out on my Jetta. I called and got in the day of my choice. Shuttle brought me home and picked me up when my car was repaired. Amanda was extremely helpful and friendly and I felt she went the extra mile for us. More

Great place Salesman was knowledgeable and friendly. I will be back for next new car. They made me feel confident in decision for my daughter buying her new car Salesman was knowledgeable and friendly. I will be back for next new car. They made me feel confident in decision for my daughter buying her new car More