Joe Machens Volkswagen

Everybody is so nice and kind there love it I would definitely recommend anyone to go definitely recommend anyone to go More

Caleb was great! He was informative and understanding of our situation! Our son loved a jeep that was in the dealership parking lot so Caleb told him he would hold it He was informative and understanding of our situation! Our son loved a jeep that was in the dealership parking lot so Caleb told him he would hold it until he turned 16 haha! He’s 4 but it made his night for sure! Thanks to Caleb the process was easy and enjoyable! Thanks again!! More

It’s very good, it cares about customers. I really appreciate for your help you are nice and kind people. I really appreciate for your help you are nice and kind people. More

Amazing! I had to tow my son’s car from Quincy IL just to get key fob programmed 🙄. We had some complications loading his car onto car dolly, which was going I had to tow my son’s car from Quincy IL just to get key fob programmed 🙄. We had some complications loading his car onto car dolly, which was going to run us late for appointment. I called in advance to communicate the issue. Even though the receptionist was reluctant to squeeze us in later that day, she did. When we arrived at the dealership, everyone there was amazing! They had no problems getting us in. As a matter of fact they had the fob programmed before our scheduled time for appointment. But, the best part was how cool everybody was. Super friendly, and accommodating. We received excellent recommendations for dinner, and had an all around great experience in Columbia! BTW, I hardly ever do reviews, but this one deserves my time! 👍🏼👍🏼 More

Best experience wish would wash and vacuum car pulse escort back to car after service . But over all customer service is awesome escort back to car after service . But over all customer service is awesome More

had to wait at the shop more than four hours to get an estimate. I was't given any explanation or what so ever but just had to wait. The staff wasn't helpful nor friendly.Finally, the estimation I got was estimate. I was't given any explanation or what so ever but just had to wait. The staff wasn't helpful nor friendly.Finally, the estimation I got was beyond my expectation. It was way much more than what my car is worth: again, not much explanation about the estimate. Overall, I wasn't satisfied with my experience at all. More

Very good and easy process. Not pushy. Cares about the customer and the process of buying or selling. Not pushy. Cares about the customer and the process of buying or selling. More

He is always a joy to work with. We have purchased two vehicles off of Bruce. Heather and Jeffrey Jefferson We have purchased two vehicles off of Bruce. Heather and Jeffrey Jefferson More

The entire dealership is staffed with very good people, including Autum, Leo Fred and others. They are very friendly, respectful and reliable including Autum, Leo Fred and others. They are very friendly, respectful and reliable More

Appreciate the shuttle service! Work on car was good and service people friendly and explained problem well Work on car was good and service people friendly and explained problem well More