Joe Machens Volkswagen

Katlynn was great to work with and knew exactly what I wanted, my budget and helped me leave the dealership happy with the vehicle of my dreams. wanted, my budget and helped me leave the dealership happy with the vehicle of my dreams. More

Patched my tire and it busted in two days… called to see if I could get a new tire and was cut off and told there was nothing could be done. So I asked for a refund since no one wanted to offer help finding if I could get a new tire and was cut off and told there was nothing could be done. So I asked for a refund since no one wanted to offer help finding a new appropriate tire. I had no intention to ask for a refund but when I realized they didn’t care to even see if I was ok, it was upsetting. They cut me off quickly refused any support and even though I was crying and on the side of the road, didn’t even bother to ask if I was ok. This is troubling as this is where I purchased the car. More

This time it was nice and easy. The detail department needs to do a little better. But great day The detail department needs to do a little better. But great day More

I was treated very well. Chris and Amanda worked on my car issue and because my car was still under warranty ,because of my low mileage, Volkswagen paid for my parts, service Chris and Amanda worked on my car issue and because my car was still under warranty ,because of my low mileage, Volkswagen paid for my parts, service and rental car!!! Beyond grateful!! Thank you so much! More

Emma was excellent. The GM kept his promises. I will definitely be sending business their way. The GM kept his promises. I will definitely be sending business their way. More

The general manager was kinda rude I highly regret ever buying a car from them but at the end of the day “it’s my problem” just like the general manager says I’m dumb for not fully finishing my car project buying a car from them but at the end of the day “it’s my problem” just like the general manager says I’m dumb for not fully finishing my car project and if I’m going to modify my car I should be like his buddy and do it all at once More

Overall we had a great experience. The one thing that I'm not complaining about but I think would be helpful is to explain things a little better. I had a lot of questions and and trie The one thing that I'm not complaining about but I think would be helpful is to explain things a little better. I had a lot of questions and and tried understanding the brief version of an explanation I got like on warranties and such. Also explaining the vehicle options a bit would be helpful. These vehicles have so many buttons and options, I don't know if I'll ever figure them out. I don't know that VW has anything similar but when I purchased my Nissan Rogue they had us watch a video and they had a checklist of things they made sure to explain. My salesman Jeremy was very friendly. He kept in good communication with me which is what made me come back to VW. He didn't pressure us, just told me what vehicles were available and rolled right along with me till I made a decision. I appreciated that. Another dealership was not so forthcoming and that is why they lost out on a sale. I purchased a Passat in 2015 when Darwin Cunningham was a salesman there and I loved that car. I hope this Atlas and the service is just as good.👍 More

They always tell me what work my truck may need ahead of time it’s clean and friendly staff. time it’s clean and friendly staff. More

Leo was excellent to work with :) Anthony in financing was also amazing to work with. Thanks, guys! was also amazing to work with. Thanks, guys! More

Poor service , bought xxxxty car , came with problems the place didn’t fix it nobody helps not even manager place didn’t fix it nobody helps not even manager More