Joe Machens Volkswagen

Overall we had a great experience. The one thing that I'm not complaining about but I think would be helpful is to explain things a little better. I had a lot of questions and and trie The one thing that I'm not complaining about but I think would be helpful is to explain things a little better. I had a lot of questions and and tried understanding the brief version of an explanation I got like on warranties and such. Also explaining the vehicle options a bit would be helpful. These vehicles have so many buttons and options, I don't know if I'll ever figure them out. I don't know that VW has anything similar but when I purchased my Nissan Rogue they had us watch a video and they had a checklist of things they made sure to explain. My salesman Jeremy was very friendly. He kept in good communication with me which is what made me come back to VW. He didn't pressure us, just told me what vehicles were available and rolled right along with me till I made a decision. I appreciated that. Another dealership was not so forthcoming and that is why they lost out on a sale. I purchased a Passat in 2015 when Darwin Cunningham was a salesman there and I loved that car. I hope this Atlas and the service is just as good.👍 More

They always tell me what work my truck may need ahead of time it’s clean and friendly staff. time it’s clean and friendly staff. More

Leo was excellent to work with :) Anthony in financing was also amazing to work with. Thanks, guys! was also amazing to work with. Thanks, guys! More

Poor service , bought xxxxty car , came with problems the place didn’t fix it nobody helps not even manager place didn’t fix it nobody helps not even manager More

I was supposed to have my battery changed on my key fob and the light in my car is saying change battery again. and the light in my car is saying change battery again. More

Since my car shopping was conducted entirely online & agreement to hold/purchase vehicle was done over phone, I'd have to say Sam was quite helpful answering all questions. He quickly returned phone call agreement to hold/purchase vehicle was done over phone, I'd have to say Sam was quite helpful answering all questions. He quickly returned phone calls requesting more info & photos. No pressure salesmanship was a nice surprise, indeed. Upon arrival to dealership, I was greeted by Sam before even stepping foot in the door. Even though the paperwork seemed to take longer than expected for a cash purchase, I'd be lying if I didnt say the overall experience was excellent. More

I knew about Joe Machens dealerships but I had no knowledge about his V W shop. I was very happy dealing with Conrad and I felt I got a fair deal on my new Atlas. Terri, the driver who delivered my knowledge about his V W shop. I was very happy dealing with Conrad and I felt I got a fair deal on my new Atlas. Terri, the driver who delivered my Atlas to my front door was on time and a pleasure to talk to. James Holstein More

We had a nice time with Demarcus while getting our new car it was a fun time we’ll be back for another one. car it was a fun time we’ll be back for another one. More

i am always taken good care of at this place! i love them very much for helping me with my car! i love them very much for helping me with my car! More

Everyone went above and beyond to make my experience as good as possible. Very kind and patient. good as possible. Very kind and patient. More