Joe Machens Volkswagen

I’ve purchased 3 new cars from Machens Volkswagen! Demarkus Cain is the best Salesman I’ve ever came in contact with and had the pleasure of dealing with. He hand picked each car so that they fit my Demarkus Cain is the best Salesman I’ve ever came in contact with and had the pleasure of dealing with. He hand picked each car so that they fit my financial situation, my style and taste! What an AWESOME salesman! I thank him personally and I will always return to Machens Volkswagen to buy a new car! 😀 More

Chris in service takes care of us so well whenever we’re in! We love the great service. in! We love the great service. More

I brought my car in on April 25th for an oil change and new tires. I asked them to check the brakes and rotors at this time as well. They said I definitely needed 4 new tires and my brakes and rotors were new tires. I asked them to check the brakes and rotors at this time as well. They said I definitely needed 4 new tires and my brakes and rotors were fine. Fast forward to June when my car is vibrating when breaking. I called and asked to have them look again. This time I’m told I need to replace brakes and rotors all around. The day I brought my car in they could only replace the back brakes and rotors. They needed parts for the front. The next day I had to leave out of state for a family emergency but as I was driving to the airport I had this grinding sound coming from the front of the car everytime I was breaking. My car never made that sound before. I called the dealership and explained what happened and that I could pay for the service over the phone or wait until I got back into town that following week. We agreed to do the rest when I got back into town. I get my car back to the dealership and they proceeded to do my front brakes and rotors and supposedly fixed the grinding noise. When I left I called back to let them know my car was still making the grinding noise. This was on a Friday. They told me they wouldn’t be able to get me back in until Monday because they were soo booked up on Saturday. Not knowing what this noise is and them telling me to continue to drive my car over the weekend was very upsetting. I did not want to further aggravate the situation but was told that it would be fine. I was worried that I would be told it was going to be another charge after I already spent $2000 with VW. They asked how they could help and I asked for a rental for the weekend and immediately I was told no. I was told Everyone on Saturday had priority over my vehicle that was messed up under their care prior to Saturday. I have been bringing my car to VW for a few years now and it’s always been pleasant until last week. I immediately called Nissan told them what happened and they are getting me in to fix the problem that was caused by VW and a transmission flush. Which I told at VW would cost me over $500 At VW but at Nissan it’s $212 with labor. Needless to say I will never buy a car from VW again and I will not be servicing my vehicle there. Really crappy customer service and I won’t be back. More

Not what I expected from a dealership. The staff was rude and had no manners. The staff was rude and had no manners. More

Very kind and honored the quote provided. We appreciated the professionalism. We will be back. Thank you. We appreciated the professionalism. We will be back. Thank you. More

Sam was wonderful to work with. He communicated with us regularly about the car we were interested in. From the time we arrived, all employees were awesome to work with—Sam, Amy, Ch He communicated with us regularly about the car we were interested in. From the time we arrived, all employees were awesome to work with—Sam, Amy, Charles, Anthony, and Jeremy. Thank you so much!! We look forward to doing business with you again! More

Update: The car was fixed and all electrical issues appear to have been resolved. Thanks to Jeff and the guys at the shop. MY22 buyers beware. My car has been in the shop for over a week with various appear to have been resolved. Thanks to Jeff and the guys at the shop. MY22 buyers beware. My car has been in the shop for over a week with various electrical issues without any answer from either the dealer or VW on next steps to resolve. More

No update on service, reminder stick not applied, no offer of car wash, service advisor was off and request for updates were not forwarded, couldn’t find car on pickup, employee had to search for it. Re offer of car wash, service advisor was off and request for updates were not forwarded, couldn’t find car on pickup, employee had to search for it. Really miss JC he ran a great department More

It would be nice to get a free ball cap with the vw logo on it. Spending 50k on a vehicle, it would be a nice touch to show appreciation. on it. Spending 50k on a vehicle, it would be a nice touch to show appreciation. More

Best experience I have had. Quick evaluation, they were able to complete everything needed within a few days, easy to see what they felt needed to be fixed, and I was able to se Quick evaluation, they were able to complete everything needed within a few days, easy to see what they felt needed to be fixed, and I was able to see prices and approve what I wanted to fix. More