Joe Machens Volkswagen

Barrett Knox was pleasant, confident, and not pushy. It was an enjoyable experience buying from him. It became evident after service was performed though, that margin is more important to the dealershi It was an enjoyable experience buying from him. It became evident after service was performed though, that margin is more important to the dealership than ultimate customer experience. The service department stated that new tires were needed to fix a road noise, but the management wrote "customer declined" on the paperwork. I didn't decline anything. I would have been more than willing to work out a deal, or even pay full price for new tires, but I was not given the opportunity. A faulty purge valve was replaced at no cost, and they did give me a loaner vehicle to use while service was being performed. I just feel like they stopped short of taking care of the road noise issue because of potential lost margin after the purge valve repair, and then management hoped I would go away. I believe the service department should have addressed the concerns with me instead of making Barrett run back and forth to answer my 100 questions. Let the young man sell, and service provide service! I like the vehicle, I feel like I got an ok deal, just not 100% with the operation. More

Service was tops for both car and customer! The manager was very courteous one helpful too The manager was very courteous one helpful too More

Very friendly and helpful. He explained what was going on with my maintenence and why my Atlas had the issue that it did. I was in and out within the time frame given when I ch He explained what was going on with my maintenence and why my Atlas had the issue that it did. I was in and out within the time frame given when I checked in. More

The dealer I had was awesome their courteous explain everything so you can understand what's going on with your car I will always take my car back there and tell my family about this company. everything so you can understand what's going on with your car I will always take my car back there and tell my family about this company. More

Jeremy Bealmer took wonderful care if me yet again. As always he went above and beyond for me and my family!! As always he went above and beyond for me and my family!! More

Incorrect diagnosis. I do not trust their recommendations. They changed their recommendations after I went to a different service center. I do not trust their recommendations. They changed their recommendations after I went to a different service center. More

Cody and the other staff were amazing. Getting information and pricing on the car was easy. Cody was super helpful. Getting information and pricing on the car was easy. Cody was super helpful. More

Our salesman Bruce W. made our experience amazing. He had everything taken care of before we came in to negotiate and was very knowledgeable of the vehicles. Definitely th made our experience amazing. He had everything taken care of before we came in to negotiate and was very knowledgeable of the vehicles. Definitely the smoothest car buying experience we've ever had! More

Working with Cody is always an absolute pleasure! Cody is extremely patient, I have never felt pressured to make a decision, and most importantly, he is a professional - who knows the car business in Cody is extremely patient, I have never felt pressured to make a decision, and most importantly, he is a professional - who knows the car business inside and out I highly recommend you talk to Cody if you are considering buying a new or previously owned vehicle. More

Prompt and professional. Checked out the entire vehicle and made recommendations with no pressure. Comfortable waiting area. Checked out the entire vehicle and made recommendations with no pressure. Comfortable waiting area. More