Joe Machens Volkswagen

I had a short or burnet wire in my engine harness, they decided to bypass the problem or do an overlay on the harness, but the wire they ran to the fuel pressure regulator was grounding out when they did w decided to bypass the problem or do an overlay on the harness, but the wire they ran to the fuel pressure regulator was grounding out when they did work on it previously and I showed them the problem, he guaranteed that the $500 I spent would cover it even if I had problems with it later on down the road. I was told it's backed by one year warranty since they service. They should have fixed it right in the first place. I ask to speak to a manager and he refused to get the manager. More

Service department was fast and friendly. I was kept informed throughout the process. Highly recommend! informed throughout the process. Highly recommend! More

It was a great time with you guys too ❤ I hope you're having fun having fun More

JC is always a pleasure to work with. Tom Turner is also amazing. They do a great job explaining what needs to be done, and getting it done in a timely manner. amazing. They do a great job explaining what needs to be done, and getting it done in a timely manner. More

We just purchased another suv 2022 VW Atlas from Joe Machens VW and our salesman Leo was awesome and so was my good friend Conrad Foster always there for my family as well as the finance guy he made sig Machens VW and our salesman Leo was awesome and so was my good friend Conrad Foster always there for my family as well as the finance guy he made signing so easy!!!!Thank you guys for another awesome Deal!!! More

I always have really great service! They are very timely and checked any concern i had about my vehicle! and checked any concern i had about my vehicle! More

They had the vehicle we wanted and the process was fast and easy to deal with and easy to deal with More

Very unorganized. Every time I go there someone is mad at them. Takes about 2-3 hours for an oil change and they had my car for almost 2 months without ever giving me a call. Also, last time I had my tires r them. Takes about 2-3 hours for an oil change and they had my car for almost 2 months without ever giving me a call. Also, last time I had my tires rotated there, they didn’t tighten down my front left tires lugnuts all the way. So 3 of them fell off. More

The personnel at Joe Machens Volkswagen are ALWAYS friendly, above and beyond any other dealership I’ve worked with. The facility is clean, welcoming and their customer service is second to none. They friendly, above and beyond any other dealership I’ve worked with. The facility is clean, welcoming and their customer service is second to none. They’re also very good at keeping the customer updated and informed about the status of their repair/service. They understand that repairs can can expensive and are up-front about costs, what’s immediate and necessary and what’s not. I would, and have, highly recommend JMV and to my family and friends, for both sales and service. More

Good service and status updates once car was in shop. It did take calling a few times and leaving multiple messages what weren’t returned to get an appointment scheduled. did take calling a few times and leaving multiple messages what weren’t returned to get an appointment scheduled. More