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Joe Machens Volkswagen

Columbia, MO

Overview
Employees
Reviews
Vehicles
4.5
2,122 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,122 reviews

October 22, 2021

These folk made me an amazing deal! I felt like I owed them because the excellent service I was giving. I will be a forever customer! More

by Eyost287
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Conrad Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, Bruce Tell, Cody Johnson, Manny Garcia
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October 21, 2021

Didn’t even put my care back together correctly! What a joke to call a service center. More

by Abbi2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John "JC" Collier
Report | Print
Nov 11, 2021 -

Joe Machens Volkswagen responded

We are sorry to see this review for our dealership. We take pride in our service team delivering an exceptional experience, so this does seem a bit outside of our usual service processes. Your comments have been forwarded to management for review.

October 21, 2021

The dealership was able to diagnose the the issue one day and fix it the next. I really appreciate the urgent nature of the situation and managed to get the car back on the road as quickly as they did. More

by EUGENE OLOUGHLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier, Jeff Fletcher
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October 20, 2021

They were polite, organized and professional. Free food and drink options in the waiting area too! More

by inauditt225
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier, Jeff Fletcher
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October 19, 2021

The service team did a great job of delivering the best service at the best price available More

by Noahcasey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Report | Print
October 18, 2021

Leo was great. Greeted very quickly and let us take the car for a test drive while he kept the ball rolling. Anthony made signing finance papers actually enjoyable. This was probably my best car bu More

by shanecruzan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Leo Terzopoulos
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October 16, 2021

They provided great customer service. Quick and easy service appointment. Answered all my questions and were very knowledgeable. More

by engberg5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
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October 12, 2021

When you pay 815$ to get your car fixed, the check engine light shouldn’t pop on as you drive away. More

by jjweaver1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
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Nov 11, 2021 -

Joe Machens Volkswagen responded

We're sorry to see this review for our business. Some vehicle models will require a bit of a drive time before the light goes away. Is the issue persisting? Your comments are being forwarded to management for review.

October 09, 2021

Tires rotated, missing 2 metal caps. Replaced with black caps. Has never been rotated except by machens. More

by MESQUiteh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Fletcher
Report | Print
Nov 11, 2021 -

Joe Machens Volkswagen responded

We are sorry to see this review for our dealership. This doesn't align with our processes, but will certainly investigate further. Your comments have been forwarded to management for review.

October 08, 2021

You had my car for over 30 days and still did not fix my problem. Plus charged me 629.00. More

by 2006ROADKINGBEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Fletcher
Report | Print
Nov 11, 2021 -

Joe Machens Volkswagen responded

We are very sorry to see this review for our dealership. Our goal is to be transparent with your service needs throughout your visit. Your comments are being forwarded to management for review.

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