Joe Myers Ford

Joe Myers Ford responded

Wow! Thank you so much for choosing Joe Myers Ford for your car purchases – that's incredible loyalty! We're thrilled to hear that you've consistently had positive experiences, with both new and used vehicles, over the years. Having a customer return five times speaks volumes about the service you've received. Thank you again for being a part of the Joe Myers Ford family! We look forward to helping you find the perfect vehicle for number six!

Joe Myers Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that Samantha completely won you over. It sounds like she went above and beyond to ensure you had a positive experience and found the perfect car. At Joe Myers Ford, customer satisfaction is our top priority, so we're delighted to hear Samantha achieved just that! We'll be sure to pass your kind words on to her – she'll be happy to know her efforts made such a positive difference. Thank you again for choosing Joe Myers Ford! We look forward to seeing you again in the future for your service needs.

Joe Myers Ford responded

Thank you so much for the fantastic review! It means a lot to us here at Joe Myers Ford that you've been entrusting Joe Courtney with the care of your F-250 diesel since 2010. That's a true testament to his dedication and expertise! We're thrilled to hear that Joe consistently provides exceptional service – helpful, courteous, and professional. We'll be sure to pass your kind words on to him, he'll be delighted to know you appreciate his efforts. Thank you again for choosing Joe Myers Ford and for your continued loyalty! We look forward to seeing you and your F-250 again soon.

Joe Myers Ford responded

We sincerely apologize for the disappointing experience you had. It sounds like there was a miscommunication regarding the availability of parts for your after-market accessories, and we understand your frustration, especially since you're on vacation. We agree, no one should have to spend valuable vacation time dealing with this. We take all customer concerns seriously and would love the opportunity to discuss this further with you and regain your trust. Our Service Director, Aubrey Cook, is committed to ensuring customer satisfaction. He can be reached directly at Acook@joemyersford.com. We hope Aubrey can hear the details of your experience and work towards a resolution. Thank you for bringing this to our attention. We look forward to hearing from you.

Lv2DiveNH responded

Hello, thanks for the reply. This was not a miscommunication by me with the parts person and the service contact. When I called to find info on parts availability, and installation/service., the whole conversation was on speaking phone. Others heard the conversation. In addition, I hate wasting my time, and I had limited time to have the installation completed. I talked with the parts person. I went the extra yard on insuring parts availability and scheduling an installation appointment. Both knew I was coming in on Wednesday to have the parts installed. What would have it taken for someone to call prior to me showing up for my appointment? My window has coming and gone. I leave for Odessa Monday morning. Even after discussing this with the service rep after my arrival, I wasn't impressed with the breath and depth of his knowledge to solve the problem. He didn't take the initiative to ask Parts when the parts would arrive. Rather, he said that we will call you when the parts arrive. The service rep was nice and wanted to help, rather being apologetic, then solving the problem. Overall, this was an Unacceptable response, given the circumstances.

Joe Myers Ford responded

That's great to hear! We appreciate you letting us know about your positive experience with our service department. We strive to make the process as fast and efficient as possible while still providing thorough and complete service.

Joe Myers Ford responded

Thank you for being a loyal customer for over 10 years! We truly appreciate your continued trust in our service department. It means a lot to hear that you've consistently been satisfied with the work we do. We're also thrilled that you have a terrific service advisor in Elaine Latham. Elaine works hard to ensure a positive experience for every customer, and it sounds like she's been exceeding expectations! We'll be sure to pass on your kind words to her. Thank you again for choosing Joe Meyers Ford. We look forward to seeing you again for your next service need!

Joe Myers Ford responded

Thank you for the fantastic review! We're thrilled to hear that our service advisors impressed you with their professionalism and knowledge. Having a team you can trust is important, and we appreciate you recognizing their expertise. We're always happy to assist you in the future, and we're glad to know you'll be returning to our service department. In the meantime, please don't hesitate to reach out to our service department if you have any questions or need to schedule your next appointment. Thank you again for choosing Joe Myers Ford!

Joe Myers Ford responded

Thank you for the review! We're happy to hear you experienced good and fast service from our client service advisors. We appreciate you noticing the recent renovations – we're always working to improve the dealership experience for our customers.

Joe Myers Ford responded

Thank you for taking the time to leave such a well-rounded review! We're thrilled that our staff impressed you with their professionalism, friendliness, and genuine care for your needs. At Joe Myers Ford, we strive to create a welcoming environment where our customers feel valued and supported throughout their car buying or service experience. It sounds like our team achieved that for you! We appreciate you recommending us for both purchasing a dream vehicle and for service needs. It means a lot to us that you trust us for the entire car ownership journey. Please don't hesitate to reach out to us if you have any questions or need anything in the future. We look forward to seeing you again!