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Joe Myers Ford

Houston, TX

4.8
3,078 Reviews

16634 Northwest Fwy

Houston, TX

77040

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Showing 3,078 reviews

January 16, 2021

I took my Ford Escape for an oil change. Due to unexpected delays the service time was longer than usual. My advisor Luis, told me before hand and arranged a Lyft ride home. Excellent customer serv More

by eleazeta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis-Service advisor
Jan 18, 2021 -

Joe Myers Ford responded

Thank you for your positive feedback!

January 15, 2021

Great service, great communications from Doug Johnson, service advisor. Exactly what one expects when taking their vehicle in for diagnostics and repair. Kudos Joe Myers Ford Family!! More

by Guevara8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Johnson
Jan 18, 2021 -

Joe Myers Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 14, 2021

Marcus in service did an awesome job resolving a recurring air conditioning problem. He kept me very well informed on the required work and status to completion. Ask for him for a smooth experienc More

by tsray85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Sanchez
Jan 15, 2021 -

Joe Myers Ford responded

Thank you for your positive review!

January 13, 2021

I just had to return my car b/c the toe was tighten too much which caused several issues. I can't prove it but I think after driving my car in that condition my rear tires were ruined. I had to go put two More

by tamara_powers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Elaine Lathem
Jan 18, 2021 -

Joe Myers Ford responded

Tamara, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Dan Milom at 713-482-5411 or Dmilom@joemyersford.com and we will do our best to make this better.

January 13, 2021

Good experience with the Advisor, only complaint was there was the scent of diesel fuel on the floorboard after the filter, after the work completed More

by Harry.watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elaine Lathem
Jan 15, 2021 -

Joe Myers Ford responded

Thank you, Harry, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Dan Milom at 713-482-5411 or Dmilom@joemyersford.com and we will do our best to make this better.

Jan 15, 2021 -

Harry.watson responded

Thank you

January 12, 2021

Purchased my vehicle at Joe myers in Dec. 2016 and have been doing my vehicle maintenance since then. Highly recommend to purchase and get your vehicles serviced at Joe Myers More

by Damian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Johnson
Jan 14, 2021 -

Joe Myers Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 10, 2021

Great service. Professional and efficient. Helpful and respectful. Everything was explained clearly. Price was good. Didn’t try and sell me things I didn’t need. Great experience. More

by DarianH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Jan 11, 2021 -

Joe Myers Ford responded

Thank you for your positive feedback!

January 07, 2021

Muy buena atención de Luis Acosta muy amable muy cordial. Y todo muy bien explicado. Desde que llegué hasta el otro día que fui x mi camioneta. More

by Sergio Centeno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LUIS ACOSTA
Jan 08, 2021 -

Joe Myers Ford responded

Todos los días nos esforzamos por ser excelentes: las revisiones como la suya siempre son el objetivo. Gracias por tomarse el tiempo de su ocupado día para reconocernos.

January 06, 2021

Service dept was very nice and efficient. I liked the digital approval process for all repairs that you can line item approve or deny. Great experience. More

by Dave
Recommend Dealer
Yes
Employees Worked With
Luis Acosta
Jan 07, 2021 -

Joe Myers Ford responded

Thank you for your positive feedback!

January 06, 2021

Elaine did a great job and help push the repair to completion. She is really great at what she does for the dealership and cares for the customers. More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elaine Lathem
Jan 07, 2021 -

Joe Myers Ford responded

Thank you for your positive feedback, from all of us here at Joe Myers Ford!

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