Joe Myers Ford

NEVER, in my life have I been so disrespected before today. My husband had sold his Ford F-150 and we were searching for a new truck. On November 2nd I saw a truck listed on the Joe Myers Ford website a today. My husband had sold his Ford F-150 and we were searching for a new truck. On November 2nd I saw a truck listed on the Joe Myers Ford website and proceeded to send it to my husband. That night we drove to the dealership and when we arrived the truck “could not be found” we drove around on a golf cart for 15 minutes in the cold just to be told we needed to come back because they didn’t actually know where the truck was. So, we left and were told to come on Tuesday, which then turned into Wednesday which then turned into Thursday. We were strung a long all week because they were waiting on a part for said truck. We were promised a video as well which was not received until Friday and it was poorly directed to say the least. At this point enough was enough and we told them if the truck wasn’t done by Friday that we would be moving on. Come Friday we were FINALLY able to look at the truck so, we drove to the dealership for the second time and it was completely torn apart. We sat in the waiting area for 45 minutes before it was done. After the test drive and inspection by my husband whom btw works at a dealership himself we decided to purchase the truck. Upon purchasing there were multiple things that were PROMISED to be fixed i.e. the windshield, passenger window, and paint splatters across the tailgate. Upon this discussion we met the pre-owned director Yonatan Arrage whom was very volatile and passive aggressive but our interaction was short. A week went by and they finally got the window in so we dropped the truck off Friday the 20th at 9:00am giving them two full days to fix the things they PROMISED to fix. WE show up around 6:30 today Saturday the 21st to find the passenger window not tinted to match the others, the paint still there, no detail, the truck wasn’t even washed. After a discussion they said they would not be taking the paint off because they couldn’t do it by simply buffing it so that they would not be doing it at all. Of course my husband and I are rightfully frustrated at this point and asked to speak with the pre owned director Yonatan Arrange once again. I have never in my life met a more disrespectful person who was absolutely disgusting towards two people whom bought a vehicle from their dealership. He treated both myself and my husband like we were idiots and spoke down to us. After stating once again that they wouldn’t do what they promised, not letting anyone else speak, and being just plain rude I told him that I didn’t appreciate him treating us like we were idiots so he then yelled “I’m not doing that and I’m not dealing with this” and proceeded to STORM off inside like a child and we never saw him again. To make matters worse my husband attempted to leave and the starter went out to which they also would not replace or even help with even after buying it two weeks ago. Like I said never in my life have I ever met a more volatile, disrespectful, rude, etc person who is so high up in management like Yonatan Arrange. PLEASE never shop there they blatantly do not care about their customers they won’t even try to hide it. I absolutely hate dealerships and this is exactly why. I will proceed to never shop anywhere else besides my husbands dealership. They are awful and horrible people and I hope that nobody else ever gets treated like we did/have. Don’t shop here, they will not do what is right. More