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Joe Myers Ford

Houston, TX

4.8
3,098 Reviews

16634 Northwest Fwy

Houston, TX

77040

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Showing 3,098 reviews

December 07, 2024

Joe Myers service did a great job addressing my concerns. Luis Acosta helped get everything I needed, and even saved me some money utilizing my Ford reward points. Ive exclusively done my service at Joe Myer More

by Mitch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Acosta
Dec 09, 2024 -

Joe Myers Ford responded

Thank you for your kind words and for being a loyal customer! We're thrilled to hear that Luis was able to assist you with your service needs and help you save money with your Ford reward points. We appreciate your trust in us for your vehicle service, and we look forward to continuing to provide you with the excellent service you've come to expect. If you ever need anything in the future, don’t hesitate to reach out!

December 07, 2024

Luis Acosta was very friendly and has great communication. The work was done in a timely manner. More

by choctaw247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Acosta
Dec 09, 2024 -

Joe Myers Ford responded

Thank you for your kind words! We’re glad to hear that Luis provided excellent service and kept you well-informed throughout the process. We take pride in ensuring our work is done efficiently and on time, and it's great to know that you had a positive experience. We look forward to serving you again in the future!

December 07, 2024

Always prompt service informative service staff plus today I had Andrew Moreno was very helpful in explaining my service and what was required. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Moreno
Dec 09, 2024 -

Joe Myers Ford responded

Thank you for taking the time to share your experience! We're delighted to hear that you received prompt service and found our staff informative. It's great to know that Andrew provided helpful explanations about your service needs—our team takes pride in ensuring our customers feel informed and confident. We appreciate your kind words and look forward to assisting you with your future service needs. Thank you for choosing us!

December 06, 2024

Dry good experience with Mike Perez helping me. He was knowledgeable and very helpful. Also the paperwork was much quicker than any other vehicle I’ve ever bought. I would highly recommend this dea More

by Mp5831
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Perez
Dec 09, 2024 -

Joe Myers Ford responded

Thank you for your wonderful review! We’re so glad to hear that Mike was able to assist you in a knowledgeable and helpful manner. We’re also happy that the paperwork process was quicker than you expected. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!

December 04, 2024

I will probably not go there again. They charge extra if you use a credit card More

by wjcfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Courtney
Dec 09, 2024 -

Joe Myers Ford responded

Thank you for your feedback. We understand your concerns about the extra charge for credit card payments. Please reach out to our Service Director, Aubrey Cook, at Acook@joemyersford.com, and he would be happy to discuss this matter further and assist with any questions you may have. We value your business and would like the opportunity to make things right.

December 03, 2024

Great service and Great team. They did an excellent job and extremely fast! I’m really satisfied about Joe Myers performance. More

by bocaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Acosta
Dec 06, 2024 -

Joe Myers Ford responded

Thank you for sharing your positive experience! We're delighted to hear that you received excellent service from our team and that the work was done quickly and efficiently. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We appreciate your kind words about our performance and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out. Thanks for choosing us!

December 01, 2024

Today 11/30/2024 i came in to do my state inspection. When i gave them my car there was nothing wrong with it. I get my car back and theres a light that came on as well as my car wouldn't start. I had More

by Jessicamiller946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Acosta
Dec 04, 2024 -

Joe Myers Ford responded

We sincerely apologize for the frustration you experienced and truly appreciate you bringing this to our attention. We're glad to hear that Mr. Acosta was able to help resolve the situation and provide you with the assistance you needed. However, we deeply regret the inconvenience this caused. Please know that we take your feedback seriously, and we will review this incident to ensure better communication and service moving forward. If you would like to discuss this matter further, please feel free to reach out to our team, and we will do our best to make things right. Thank you for recognizing Mr. Acosta's efforts, and we hope to continue providing you with quality service in the future.

November 30, 2024

Great experience in dealing with dealership and having my questions answered. Pleasure to do business More

by ghhsgrad2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 03, 2024 -

Joe Myers Ford responded

Thank you for taking the time to share your experience! We’re so glad to hear that your questions were answered and that you had a great experience with our team. It was a pleasure doing business with you, and we truly appreciate your trust in us. If there's anything else we can assist you with in the future, don’t hesitate to reach out! We look forward to serving you again.

November 29, 2024

Kevin Ryan is awesome and kind thanks. His customer service is great too. Thanks again More

by feliciablaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ryan
Dec 03, 2024 -

Joe Myers Ford responded

Thank you for your kind words! We're thrilled to hear that Kevin provided you with such excellent customer service. He truly strives to make every experience positive and we're so glad that came through for you. We appreciate your feedback and look forward to serving you again in the future!

November 26, 2024

I appreciate everything Elaine with Joe Myers Ford did for me. The problem was tricky, and the fact that the part had to be ordered and to be waited on she kept me totally informed. More

by cmblackhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine
Nov 27, 2024 -

Joe Myers Ford responded

Thank you for your wonderful 5-star review! We’re so glad to hear that Elaine was able to keep you informed throughout the process and make your experience a positive one. We appreciate your patience and trust in us, and we’re always here to help whenever you need us. If you have any further questions or need assistance, don’t hesitate to reach out!

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