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Joe Myers Ford
Houston, TX
3,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,098 reviews
December 28, 2018
Great deals and service I needed a certain number and they made it happen along with instant rebates and discounts. The whole event was not stressful at all with such custom I needed a certain number and they made it happen along with instant rebates and discounts. The whole event was not stressful at all with such customer service and willingness to accommodate my needs. More
by Ignacio
Employees Worked With
Ricky Rodriguez , Tim Easterling
December 25, 2018
New explorer Cedric Dave had my vehicle ready when I got there. Pleasant to deal with. Buffed out a little mark on the bumper that I noticed before we left. Cedric Dave had my vehicle ready when I got there. Pleasant to deal with. Buffed out a little mark on the bumper that I noticed before we left. More
by Car guy
Employees Worked With
Cedric Dave, Craig Bosley
December 25, 2018
Great experience This is our second time purchasing from Steve McCain in the new department. Always knowledgeable a great sales person. I recommend you to see him if y This is our second time purchasing from Steve McCain in the new department. Always knowledgeable a great sales person. I recommend you to see him if your wanting to buy a new ford vehicle. More
by 2018ford
Employees Worked With
Pedro Lopez, Steve McCain
December 22, 2018
5 vehicles purchased in 5 years - Service Visit I called to bring in my 2016 Ford Edge and 2015 Honda Civic 3 weeks ago yesterday. The appointments were for last Saturday. When we got there I told t I called to bring in my 2016 Ford Edge and 2015 Honda Civic 3 weeks ago yesterday. The appointments were for last Saturday. When we got there I told the lady the tire pressure light was on for the Honda, so I was told to bring it in and they would reset it for us. Now that we drove an hour to them, they dont work on Honda's! Are you kidding me? My sales person told me to bring it in, the person who made the appointment knew what we needed as well as the make and model of the car, then now they dont work on Honda's! After over an hour half wait, Eddie finally comes to talk to me about the issue with the loaner car and the Honda. He didnt know why no one told me they couldnt reset the tire pressure. He didnt know why no one told me a credit card is now required for a loaner car, this rule changed 3 years ago according to them. Eddie reached out to the Honda dealership up the road, they emailed him instructions on how to reset it and was able to reset it for us. Thank you Eddie! The Edge was brought in because when I would put gas in the car, sometimes while the car was still running but when it would first start up also, it would shake and vibrate the whole car. I knew this wasnt normal. The other issue was my 12 volt plug in the backseat was loose and needed to be replaced. Well, they told me my car was ready for pickup yesterday. They never fixed it, said they couldn't duplicate the issue. I picked up my car and dropped off their loaner car today. I left my cell phone in the loaner, once I got home I realized it, which is an hour away. I filled up my Edge and as soon as I started it up it shook and vibrated the car. Then I left the gas pump to pull out on the street, again the car shakes and vibrates, I go to the red light and stop, car shakes and vibrates again. Strange how Gerald in service said they tried to duplicate the issue, no codes popped up, no computer messages from the computer system, and it never shook on them. Yet I gas it up, like I said was causing the issue, and it shook 3 times before I went half a mile from the gas pump. What am i suppose to think about their service? Was i lied to? Did they even try to drive my car to duplicate the problem? They had my car a week, called me to say it was ready even though they hadn't fixed either of the issues that i brought my Edge in for service. Not to mention everything was under warranty! After demanding they replace the 12 volt plug, they finally did that. Gerald told me it was normal for the plugged in cord to fall out. Wow! Really? I plugged in my cell phone cord a few minutes ago and it's nice and snug....like NORMAL! Strange how when you fix something it's no longer broke. Why must i fight and throw a fit to get someone's attention when the work needed is all under warranty. I will tell you why, LACK OF COMMUNICATION, no one in the service department knows what is going on from the Director John to the people at the service checkout. I left my cell phone in the loaner, had to go get it, the lady told my husband i could pick up at the service checkout. I got there, the service checkout didnt have my phone, nor did they know i left it. They sent me to the front desk, she didnt have it, not did she know i left it in the loaner. I had to ask to call my own phone so i could locate it at their dealership! Finally after a few rings a lady answered and says i have your phone and I am looking at you. Wow! See here is a perfect example of their lack of communication in the service department, no one speaks to each other. How can you run a business this way? Nothing works in a group without communication, unless chaos is your goal. I will not purchase anymore vehicles here, nor will I come back for service, parts, body work, etc. I will find a Ford dealership that wants and appreciates my business and referrals :-) More
by FordCarBuyer
Employees Worked With
John Service Director, Elaine Lathem, Gerald Toloudis
December 21, 2018
Perfect! My service was excellent and I had wonderful service and got exactly what i wanted! If it was not for Joshua Terry I would not have a vehicle. My service was excellent and I had wonderful service and got exactly what i wanted! If it was not for Joshua Terry I would not have a vehicle. More
by cillatrevinoo
Employees Worked With
Joshua Terry
December 21, 2018
So far, so good !!! Experience so far has been outstanding! Sales , Technology & Finance did a wonderful, professional and expedient job in getting the purchase don Experience so far has been outstanding! Sales , Technology & Finance did a wonderful, professional and expedient job in getting the purchase done ! Now the test will come when it comes to service after the sale !!!!! More
by GEORGEWADAMS1
Employees Worked With
Craig Bosley, Matt Miller, Joshua Terry, Pedro Lopez
December 21, 2018
Ford Experience Great dealership, have purchased many vehicles from them for over twenty years. Courteous and friendly. Go out if their way to help you in any way. Great dealership, have purchased many vehicles from them for over twenty years. Courteous and friendly. Go out if their way to help you in any way. More
by Rrwilson13
Employees Worked With
Adam Nguyen, Javier Medina
December 20, 2018
Best dealership ever By far the best dealership I’ve ever been to. Everyone there treats you so well and with great customer service. Frankie and Ryan got us a great deal By far the best dealership I’ve ever been to. Everyone there treats you so well and with great customer service. Frankie and Ryan got us a great deal on an F250. They answered every phone call, text and email promptly. We got exactly what we wanted and for the price we wanted. Thank you! We will definitely be back for our next purchase. More
by Marissa
Employees Worked With
Ryan Martinez , Craig Bosley, Frankie Zamarripa
December 18, 2018
Great Customer Service Months & Months Later Thomas Rancich sold me my 2018 Edge SEL back in March. He’s been in contact throughout the year but this time, I contact him to see who I should call Thomas Rancich sold me my 2018 Edge SEL back in March. He’s been in contact throughout the year but this time, I contact him to see who I should call or what I needed to do to set up an appointment for a oil change. He asked me what day and time I thought I wanted to bring it in and I told him. He texted me a few minutes later and confirmed I had an appointment set for the time I wanted. They got me in and out with a balance and rotation quickly. Great service after the purchase of the sale months and months after the sale. I’ve sent him my cousin and he took great care of him and sold him a new Escape. I can’t wait to send more of my friends and family to Thomas Rancich @ Joe Myers Ford Lincoln! He’s part of my family now! More
by Brooke Magers
Employees Worked With
Thomas Rancich
December 18, 2018
Thomas Rancich Best Sales person ever! We purchased a 2018 Ford Explorer Limited last week from Thomas Rancich who is very thorough and organized. Super nice and not pushy. He took care of We purchased a 2018 Ford Explorer Limited last week from Thomas Rancich who is very thorough and organized. Super nice and not pushy. He took care of us on all aspects of purchase. We only had an hour to get the paperwork and purchase finalized and Thomas helped push the sale through quickly. Craig Bosely was so easy to work with in the finance department and we were out of his office in 10 minutes. Thomas followed up by setting up an appointment with service for the hitch that we needed to add. We will be back again when it is time to buy a new truck. Thank you Thomas! More
by PoloPam
Employees Worked With
Joe Ramirez III, Craig Bosley, Thomas Rancich
