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Joe Myers Ford
Houston, TX
3,101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,101 reviews
October 03, 2018
Amazing experience! My experience at Joe Myers was amazing. Buying a new car usually makes people cringe just thinking about all the hours they’ll spend at the dealership My experience at Joe Myers was amazing. Buying a new car usually makes people cringe just thinking about all the hours they’ll spend at the dealership. Not at Joe Myers! The process was quick and easy! Josh Terry, John Williams and Pedro Lopez in financing did an amazing job. Thanks guys! More
by S. Mark
Employees Worked With
Joshua Terry, Pedro Lopez, John Williams
September 30, 2018
Poor Customer Service Long time client suspected an issue fixed April contributed to current. Over 2 wks to get my car in & no ret call from Serv Mgr Long time client suspected an issue fixed April contributed to current. Over 2 wks to get my car in & no ret call from Serv Mgr More
by Not a fan of Joe Myers Ford
Employees Worked With
Service Director/Manager , Gerald Toloudis
September 26, 2018
Patience and hard working! I came in with a challenging situation and Thomas and team were up for the challenge and gave me the best experience I could have asked for. I came in with a challenging situation and Thomas and team were up for the challenge and gave me the best experience I could have asked for. More
by Superman2551
Employees Worked With
Thomas Rancich
September 25, 2018
Service Department never returns your calls. After not returning calls for over a week . Trying to get my truck in for a rear door problem. Like before we had problems getting an appointment. B After not returning calls for over a week . Trying to get my truck in for a rear door problem. Like before we had problems getting an appointment. Being frustrated after a week and no returned call we left a not so nice message saying they that are full of crap and are liars. Blowing smoke up people's butt is a must in the service department, that's what they do. I went down there personally to talk with someone and look at my truck and when I told them our name they told that Joe Meyers cannot fix my truck even though they fixed the other door a few months earlier. I asked why and service mgr. John aka Coach told me that we have been to rude. Yes RUDE. Remind You we never spoke with anyone but the lady taking our calls telling us I'm give them the message or forwarding us to their voice mail every time we called, this is where the SMOKE BLOWING COMES IN.... Afterwards me and my wife returned to speak with the General manager, of course she's not in, so we asked to speak with next person in charge that was sales mgr..Chris.. told him our story, he seemed very concerned so he said he needed to get with someone else. He made a quick call then left the room and returned with Mr STEVE BLANCHARD.... He introduced himself and immediately said"with all that's going on I don't see why you would want to be doing business with us anyway.... apparently he's the problem solver. From the start JOE MEYERS FORD has been jerking me around. 1.went there for oil change after I got an e mail from them, i called and scheduled appointment... sat for 2hrs to be told that you don't need an oil change yet. 2. My wife made appointment to be told that they are swamped and had to make another appointment 2weeks later, then to be told that part needed to be ordered and it would be up to 2 weeks to repair my left rear door on my truck. So after all was done and I saw this with my own 2 eyes and heard with my ears the sevice mgr gave my wife his card and said this "IF YOU HAVE ANY MORE PROBLEMS CALL ME DIRECTLY SO THIS WON'T HAPPEN AGAIN "That there my friend is the biggest lie I ever heard.. I know some lady Is gonna delete this or try to spin it like were xxxxxxxx,,, but all we wanted was a call saying hey bring it in and we'll take look at it... that's it!!!!!!! More
by deerdad12
Employees Worked With
Steve Blanchard, Chris Alligood, Elaine Lathem, Gerald Toloudis, Joe Courtney
September 25, 2018
very nice The dealer is really nice and friendly. Help me a lot. And answer many questions. He is very patient. It’s a very good experience to buy car here The dealer is really nice and friendly. Help me a lot. And answer many questions. He is very patient. It’s a very good experience to buy car here More
by Jason997
Employees Worked With
Edwin Cruz
September 19, 2018
Service visit 10/18/18 Joe, offers exceptional service and makes you feel like you are the only one he is waiting on. He is primary reason I take my vehicle to this service Joe, offers exceptional service and makes you feel like you are the only one he is waiting on. He is primary reason I take my vehicle to this service center. More
by Davewisk
Employees Worked With
Joe Courtney
September 19, 2018
Call service is the worst. I call early in the morning to schedule a recall repair. Spent 15 minutes with service clerk giving my information. Se said I will receive a call back I call early in the morning to schedule a recall repair. Spent 15 minutes with service clerk giving my information. Se said I will receive a call back from service manager. At 4:00 pm call back to find out she never processed my call to be scheduled. More
by New customer
Employees Worked With
Elaine Lathem
September 19, 2018
Elaine Latham makes the difference. Everyone is friendly, happy and helpful, this atmosphere is great. Suggestions: 1. rig the TV to remain on instead of on a timer; 2. Have my car read Everyone is friendly, happy and helpful, this atmosphere is great. Suggestions: 1. rig the TV to remain on instead of on a timer; 2. Have my car ready to leave when I leave the cashier. 3. My car wasn't washed and it normally is...(I dropped $750.00) 4. I do not know if the factory syncs were done, I had two notifications and forgot to tell Elaine...so maybe my bad.... More
by BAILG8
Employees Worked With
Elaine Lathem
September 18, 2018
Outstanding service I originally called for service appointment. The person said no problem, but then said they would be pleased to pick my MKC up at my home, accomplis I originally called for service appointment. The person said no problem, but then said they would be pleased to pick my MKC up at my home, accomplish the service, and return it. Which they did! I got everything done and never left my residence. More
by Felix5824
Employees Worked With
Steve Blanchard, Michelle Shepard, Chris Alligood, Jean Ferow, Elaine Lathem
September 17, 2018
Last 3 visits I was in twice for questions which became a slow air leak and windshield wipers needing replacement and then the last time from for a recall and a new I was in twice for questions which became a slow air leak and windshield wipers needing replacement and then the last time from for a recall and a new tire because of the slow air leak. Michelle Torre took care of me for the recall and new tire. Gerald Toloudis took care of me for the questions and windshield wipers. Excellent customer service. Reminded me of the days of Cindy and my old truck which caused me to be confident buying a new truck from Joe Myers. Thank you! More
by Happy customer
Employees Worked With
Gerald Toloudis
