Joe Myers Ford

Typical Dealership BS-Thank you Janski J Brooks (Not Really) Greetings Fellow Buyers, I hope you had a present weekend. I would like to share my experience regarding my recent purchase of a CPO 2015 F-150 Pl Greetings Fellow Buyers, I hope you had a present weekend. I would like to share my experience regarding my recent purchase of a CPO 2015 F-150 Plat from Joe Myers Ford at 16634 NW Freeway on 9/16/2017. Our sales person was Janski Juvall Brooks and Kyle Sample helped us in finance. The time my wife and I spent with them seemed pleasant, even though we had to wait 5 hours for our truck to get detailed. Unfortunately, things turned sour quick after we left the dealership. Kyle sold us the extended 7yr 100k mile coverage as well as the 5yr Zaktek covering both interior and exterior. He did a great job explaining everything about both plans and went into detail as to what we would expect with the Zaktek coating once first touching it. When we were finally able to get our truck, I did not notice any difference in the leather from when we test-drove it. Later at home I looked up what this Zaktek was about and after watching several videos and reading many articles on this product it was 100% clear that the dealership did not apply this Zaktek protection on my truck at all. From this point on my wife and I started to notice issues with the truck. The first issue was with the radio, as no station would ever play clearly, until I finally discovered that the truck was missing its antenna. As you will read, I ended up having to buy an antenna because of the problems I faced with their team. Another day my wife and I were driving when she got a little cold. When she went to close the AC vent on the passenger side she noticed that the vents were broken and will not close at all. There is an issue with the rear passenger door where it will not close completely unless slammed with a good amount of extra force. Under the front bumper there is some sort of weird device hanging which I think might be for some sensor the truck has. After having the truck for a full week, I started to notice that it ran a little rough and making weird knocking noises when making normal turns and that the driver seat does not cool properly. Work has been extremely demanding around that time so it took me almost 1 ½ weeks before I was finally able to take the truck in to get serviced. Not knowing any better, I took the truck to their main service department who informed me that since I bought the truck within the last 30 days I would need to take it to Janski Brooks to get serviced. I explained everything to Mr. Brooks and Bradley (I cannot recall his last name) the service manager for used car sales. Since it was a Saturday they asked me if I would bring it back the following Monday to get serviced since they had only one service tech. I told them that would not be a problem and that they could take their time. I told them how all I will need is a loaner so that I can take my wife to work which they did not seem to have a problem at that time. I also asked about the Zaktek and was told Kyle was not in but they will have him call me about it. We went back inside where we wrote up all the issues with the truck on a service request sheet and I was on my way. Monday comes around and I was running late due to work so around noonish I phoned Mr. Brooks to see if it is still okay for me to bring my truck in. Mr. Brooks seemed rushed and told me how it will take 3 days to complete everything and how they do not have a loaner for me. I asked when they would have one for me as I cannot be without a vehicle for 3 days and he simply could not answer. I asked if Kyle was there since I still have not heard from him, but was told that he was not in. Mr. Brooks and I remained in contact for 4 days, as I wanted to get an update regarding the loaner as well as seeing what the deal with Kyle was since I never heard from him. Each time Mr. Brooks was becoming more and more unhelpful. It got to the point where he contacted me asking what is going on and why I have not brought them my truck. I reminded him how we cannot go 3 days without transportation, although he did not want to hear it and started to blame me for delaying… On the 4th day I was fed up and called Mr. Brooks one last time seeking an update. This time Kyle was in the office and I was quickly passed over to him. I updated Kyle on what was going on and he seemed surprised that I was having issues with my truck. I explained how all I was wanting is to get what exactly I paid for, the Zaktek applied and the issues with my truck fixed. I went on to tell him how it seems that my wife and I would need to forfeit 3 days of salary in order to get our truck fixed when both the CPO warranty and the extended warranty, which we paid almost $3,000 for, claims to provide a loaner should our truck needs repairing but one is never available. Of course, Kyle apologized and said he would speak to the manger so that they can get this resolved. 2-3 more days went by and I did not hear anything back from Kyle. Saturday the 7th I contacted Mr. Brooks and told him how I lost faith in him and their dealership. I went on to say how it seems like they are giving me the run around and if I had to guess they are aware of our need for this loaner and is using that to run out the 30 days so that I would have to go to the main service department. He went on to say how I’m at fault because THEY have been waiting for me… Today is 10/9/17 and my truck is still experiencing these problems. I do not understand why I simply cannot get my truck fixed. During all of the conversations I had with Mr. Brooks he kept repeating “Im your car guy, what can I do to help?” although it seems like I was annoying him whenever I call and he seems so quick to get off the phone. I see now that their entire team of employees do not look at us as a valued customer but as a number, as a matter of fact I did not even have my truck yet and Mr. Brooks was already calling him manager asking to get his name on the board for credit on selling us a truck. I will not demand Joe Myer Ford to step up and make things right as I have completely lost faith in their entire team’s willingness to treat their customer’s right. In my eyes, Joy Myers Ford does not stand different compared to all other dealerships out there. At the end of the day it is all about the numbers and once again I was let down by another dealership. This was the last thing we were expecting to deal with as we have enough on our plates already; trying to bounce back from being hit by Harvey. I have always personally hated the whole car buying experience my entire life and Joe Myers Ford did not do anything to prove me wrong, yet just give me even more of a reason to hate this entire process even more. People deal with this every day which is dumb! If anyone disagrees with me, let me point out one more thing. Before typing all this out, I was reviewing my “Motor Vehicle Retail Installment Sales Contract” to confirm my purchase date when I noticed something… Joe Myers Ford’s dealership off Northwest Fwy and I agreed on a sales price for my truck of $43,998 (which is shown on the Purchase Agreement copy I got) although on the sales contract under “Itemization of Amount Financed” item line 1. Cash Price $2,775.06 Sales Tax no other fees/add-ons yet the total for this item line is $47,176.06 which if I am not mistaken means that Joe Myer Ford’s team slipped in an extra $403 dollars without us knowing. In conclusion, I do not expect anything from Joe Myer Ford to come from this message… I am planning on calling up a different Ford dealership to arrange for these repairs to get fixed. The purpose of this letter is to get this off my chest. I can’t stress it enough, people should NOT be put through this kind of crap when buying a vehicle bottom line!! I know that there are people out there that experienced a whole lot worse than I have and the best way to make people aware of this is to speak up. I encourage everyone who experienced any kind of BS from any dealership to speak up. Take the time to draft up a review. Post the review online, send an email to the GM of that dealership, and post it to their social media, because they need to know enough is enough or else they will keep bending us over each next time we might need to purchase a vehicle Thank you for taking the time to read this… ~Another poor sucker More

Stay away Please do not take your vehicle here. They have the worst service department possible. Especially Joe Courtney. They will not answer your calls, respo Please do not take your vehicle here. They have the worst service department possible. Especially Joe Courtney. They will not answer your calls, respond to your emails or call you back when you leave a voicemail. They will give you empty promises about when your vehicle will be ready and you will literally have to drive up there to talk to them. Take your vehicle somewhere else. More