Joe Myers Ford

The customer service at the Service Department is very poor. There is little to no communication and numerous excuses as to why a service was not performed. I had to call multiple times to get an update a poor. There is little to no communication and numerous excuses as to why a service was not performed. I had to call multiple times to get an update and at that I had to drive up to the location to get an answer. I was offered a loaner truck since they did not get my truck's alignment the day I dropped it off at 8am. As I was picking up the loaner I was being told that I would need to bring the loaner with a full tank of gas and detailed or I would be charge $5 a gallon and a service detail fee. Why would I need to be responsible for gas and detailing of a loaner that I never asked for? The loaner was offered to me and the expectation was that I spend money filling up the gas tank and cleaning the loaner vehicle plus still pay for the services I came in for. I also explained I had coupons that Ford sent me for services that were not honored nor performed. The works coupon that has multiple items to inspect was not done, I have the report that states multiple items not completed. I had a free car wash coupon that I mentioned when I dropped off my truck and no one mentioned the car wash was not working. Conveniently after I picked up my truck I was told the car wash was not working. The attitude of the staff is also very poor. Overall the Service Department is terrible. I won’t be taking my truck to this location again. More

Rico our salesman was beyond exceptional. He still continues to work with us to get exactly what we wanted. We will continue to come to Joe Myers simply for him and the amazing experience we He still continues to work with us to get exactly what we wanted. We will continue to come to Joe Myers simply for him and the amazing experience we had. Rico reached out to us via phone call and he had us hooked from there with how passionate and persistent he was. We look forward to see him our next purchase. More

Alejandro was fabulous! Super happy with my purchase of a new Bronco. Alejandro listed to my needs and what I was comfortable with spending. He is a great asset to JM For Super happy with my purchase of a new Bronco. Alejandro listed to my needs and what I was comfortable with spending. He is a great asset to JM Ford and I hope he is still there when it's time to purchase again! thank you Alejandro! More

It’s such a joy to work with KJ in Service. I love Joe Myers Ford. I love Joe Myers Ford. More

Elaine was AWESOME in service. Showroom very clean. Friendly people. Service department was on time...thanks Showroom very clean. Friendly people. Service department was on time...thanks More

Fast reliable service. Service Advisor Elaine Latham was outstanding! Oil Change and tire rotation and inspection of needs completed in 1 hour 30 min. Service Advisor Elaine Latham was outstanding! Oil Change and tire rotation and inspection of needs completed in 1 hour 30 min. More

Everyone I spoke to that helped me out was extremely helpful. Straight to the point and gave me extra information that just made my whole experience stress free and convenient. I truly appreciate your s helpful. Straight to the point and gave me extra information that just made my whole experience stress free and convenient. I truly appreciate your staff. More

Everything was fine but the waiting (two weeks) and the price, otherwise I love it. price, otherwise I love it. More

Excellent customer service! Five stars. Fast and nice people. Take care of my recall in 3 hours. Five stars. Fast and nice people. Take care of my recall in 3 hours. More

They took the time to call me and ask some questions about the type of vehicle I was looking for and made an appointment for me to see the vehicle I was looking at. They were kind enough to call me and about the type of vehicle I was looking for and made an appointment for me to see the vehicle I was looking at. They were kind enough to call me and tell me the vehicle had already been taken to auction and was no longer available, so I avoided a long drive for nothing. Good customer service is appreciated. More