
Joe Myers Ford
Houston, TX
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Gave attention to my vehicle problem, found it and addressed the problem. Kept me informed regarding price and duration of the repair. Great customer service addressed the problem. Kept me informed regarding price and duration of the repair. Great customer service More
If I could give them 0 stars, I would! ! They lied deceived and misrepresented several things including sales promotions, optional versus non optional items, what was included in the car, ! They lied deceived and misrepresented several things including sales promotions, optional versus non optional items, what was included in the car, etc. I asked for the window sticker, they said they didn’t have one. I found out after the fact that I was charged 4K for an unnecessary package that include a universal garage door opener and heated seats (in Texas)!They said the promotions were only on 2024 models which was not true. They said the LoJack was already installed on the car. They charged me for it only to find out later that it doesn’t have one. They stole the refund for the MPP plan I had on the car I traded in. They refuse to return my calls and my e-mails. This is the 3rd and last car I will ever purchase from them. They are a bunch of liars and crooks. They have zero integrity. Don’t waste your time or money there. More
Last year I posted a 1-star review but today I had amazing service from Luis, taking this review from 1 stars to 5 stars. Last year it was incredibly difficult to get someone to acknowledge me in the amazing service from Luis, taking this review from 1 stars to 5 stars. Last year it was incredibly difficult to get someone to acknowledge me in the service area but this morning, Luis greeted me as soon as I got out of my car (at 7:15am) & gave me an Uber ride to work. The free online multi-point inspection report [WITH PHOTOS!!] was awesome; I could acknowledge additional recommended service and pay online, and they delivered my car to me after. I've honestly never had a better experience at Ford Service in my life. More