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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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November 07, 2018

First Visit well greeted and made comfortable while waiting. very clean service center car was returned washed and tires shined. all work done was explained an More

by JOETELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Chojnowski
Nov 07, 2018 -

Joe Rizza Acura responded

Thanks for the great rating and review. We're pleased that everything went well for you. Best, Rawan Altaher - raltaher@rizzacars.com

November 07, 2018

good service matt from the service department was prompt getting back to me.he was also very easy to deal with when you go there ask for matt More

by JAMES.DATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Omar Hammad
Nov 08, 2018 -

Joe Rizza Acura responded

Hi James! Thank you for this great review! Matt is truly an exceptional employee and we appreciate him for getting back to you promptly and being to work with! Best, Rawan Altaher - raltaher@rizzacars.com

November 05, 2018

Great service I love the customer service everytime I come here. Service was great and quicker than expected. Matt was excellent and well. Would definitely go back. More

by ETILLMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Joe Rizza Acura responded

Thank you for the great feedback! We're very happy that Matt was there to give you excellent customer service. Thank you and we look forward to seeing you again! Best, Rawan Altaher - raltaher@rizzacars.com

November 05, 2018

Very very good. I cannot think of anything I could say that this service department needs to improve. They seem to me to always do beyond what is expected, to do a gr More

by FRANKLYME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Charlotte Guinta
Nov 06, 2018 -

Joe Rizza Acura responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Rawan Altaher - raltaher@rizzacars.com

November 02, 2018

Disappointed With Luxury Ownership On the positive side, the staff is always friendly, professional, and prompt. I enjoyed owning the RDX in the first few years. Unfortunately, it has More

by KKELLY9
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Charlotte Guinta
Dec 06, 2018 -

Joe Rizza Acura responded

Thank you for taking the time to provide us this feedback, KKELLY9. We strive to provide a 5-star experience for all our customers and it seems we fell short this time. Please contact us at your earliest convenience to provide us the opportunity to discuss your visit in greater detail. We look forward to working with you again down the road, thanks! Sincerely, Rawan Altaher - raltaher@rizzacars.com

November 01, 2018

Awesome service The staff was very professional and very friendly. Kyle took the time and was very through she explained everything that I should be concerned with my More

by HASSANHILDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve and Kyle
Nov 01, 2018 -

Joe Rizza Acura responded

Hi HASSANHILDA and thank you for this great review! We're very happy that Kyle and the rest of the team were here to help you and treated you with the customer service we know you deserve. Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

Excellent Service! Great place to have your vehicle excellent experience. Attentive to detail and fair pricing. Would recommend to anyone who owns a vehicle not just an More

by ARIELTUCKER26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Nov 01, 2018 -

Joe Rizza Acura responded

We love hearing about guests who have an excellent experience at our dealership and we are happy you are one of them!  Please feel free to contact us if you have any questions. Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

Fast and quality work The problem was diagnosed quickly and repairs completed the same day. Nice loaner car too! Matt is professional, courteous, and has great attention t More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

Joe Rizza Acura responded

SM, thank you for taking the time to leave us a review and for giving us this great feedback. We're glad that Matt and the rest of the service team were able to repair your car to your standards. Best, Rawan Altaher - raltaher@rizzacars.com

October 30, 2018

Easy in & out Great customer service, very easy to get in and out... they go the extra mile with friendly service and courtesy! Love the hand wash car ! More

by SHARON.VARADI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Nov 01, 2018 -

Joe Rizza Acura responded

Thank you for your outstanding review about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Rawan Altaher - raltaher@rizzacars.com

October 29, 2018

Great service Rizza Acura always does a nice job servicing my vehicle. Fast and friendly. It’s why I keep coming back. Keep up the good work. More

by dk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Oct 30, 2018 -

Joe Rizza Acura responded

We can't tell you how much we appreciate your customer loyalty! We thank you so much! Best, Rawan Altaher - raltaher@rizzacars.com

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