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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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September 10, 2018

Very helpful answering questions that i had . I be pleased and feel safe with the service provided and will continue to take my vehicle their the sales rep, is very nice as well as the service dep More

by ternessahardin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Sep 12, 2018 -

Joe Rizza Acura responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 07, 2018

Great service I had to have new tires & brakes.I was offered a loaner. The service staff is always helpful and knowledgeable about my car. I will always bring my ca More

by jlj0126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2018 -

Joe Rizza Acura responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Joe Rizza Acura! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 07, 2018

great service I have been a customer since 2003. The service has been great. The service people are polite and take care of your problems with your car. More

by SSURYJASZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Sep 12, 2018 -

Joe Rizza Acura responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 05, 2018

"6 P's . Proper planning prevents piss poor production " Everybody was very friendly , professional, and knowledgeable . I was in and out , within one hour & 10 minutes . Chris went over everything with me b More

by TP6207
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2018 -

Joe Rizza Acura responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 04, 2018

oil change all service ppl are great- very accommodating and knowledgeable- Ive been going there for years and have never have had a negative experience. If the More

by cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Sep 05, 2018 -

Joe Rizza Acura responded

We really appreciate your kind words about our service team. Thank you for choosing Joe Rizza Acura for your vehicle needs. Best, Rawan Altaher - raltaher@rizzacars.com

September 01, 2018

Brake job and electrical issues Good service on brakes and other issues. Found out didn’t replace all lug nuts on car. Missing a few on the car. Need to come in and get lug nuts r More

by karlkics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Sep 04, 2018 -

Joe Rizza Acura responded

Thank you for leaving us this great review, Karl! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Rawan Altaher - raltaher@rizzacars.com

August 30, 2018

Awesome!!! Great service team at Joe Rizza Acura, Went in for a-service and that"s exactly what I received. Can"t say enough about those guys at Joe Rizza Acura. More

by GERARDDCHGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2018 -

Joe Rizza Acura responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Rawan Altaher - raltaher@rizzacars.com

August 30, 2018

Great Service! This is the best service center around! The Rizza team is courteous and extremely professional. They deliver in a timely manner and provide updates al More

by dstrbjak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Joe Rizza Acura responded

Thank you so much for taking the time to let us know how happy you are with your experience ! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rawan Altaher - raltaher@rizzacars.com

August 30, 2018

Great service We always have received great service. The people are very accommodating and take time to explain the service completed and if there is anything else More

by DIANNEK521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Sep 04, 2018 -

Joe Rizza Acura responded

Dianne, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Joe Rizza Acura's Service Department. Sincerely, Rawan Altaher - raltaher@rizzacars.com

August 29, 2018

Great car buying experience. To date this has been my best car buying experience. The professionalism and expediency of the sales and service staff at Joe Rizza has been second to More

by ANDYANGEL214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Manikouras, Charlotte Guinta
Aug 29, 2018 -

Joe Rizza Acura responded

Thank you so much for this tremendous review, Andy! We're ecstatic to read this and see that our team worked hard to make sure your car-buying experience was your best one yet. We look forward to many more years of working together. Should you ever need anything, please let us know. We're here for you. All the best, Rawan Altaher - raltaher@rizzacars.com

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