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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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August 06, 2021

The service was finished within the estimated time. Matt is always pleasant and explains the details in the job. I’m glad they are proactive in letting me know about my battery life. More

by Puma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Joe Rizza Acura responded

Thank you for your review and kind words for Matt! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

August 06, 2021

It was a quick check in process. Friendly greeting. I waited in the showroom which was a comfortable setting. The service was completed in the time it was promised. Wasn’t pressured to have any additiona More

by REKLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Joe Rizza Acura responded

Thank you for sharing your thoughts about your great experience with our service department here at Joe Rizza Acura. We appreciate your business and hope to see you again soon!

August 05, 2021

This dealership is the best.Never had any This dealership is the best. Never had any complaints. They are professional, knowledgeable and they guarantee u what the problem is. There persona More

by JOSEPHINEYOUNG65@ymail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Joe Rizza Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We truly appreciate your business, Josephine.

August 05, 2021

I’ve always received excellent service and this time was no exception. Repairs were explained well and all employees are “top notch” which is why l keep coming back! More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone that l came in contact with
Aug 06, 2021 -

Joe Rizza Acura responded

Thank you for your business and this review, Dolores. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

August 04, 2021

Regular oil change done. Service department provided prompt courteous service. Service representative provided recap of service performed. Service representative also provided status report of future re More

by Bouttec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Joe Rizza Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

August 02, 2021

Easy scheduling. Full inspection and clear advice of work done. Followed up on question regarding brakes. Work completed quickly and car returned washed and clean. More

by Paulb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Joe Rizza Acura responded

Thank you, Paul, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 02, 2021

The people are very nice, friendly and professional. The waiting area is clean and comfortable. I would definitely recommend my family and friends to Joe Rizza Acura. More

by tedradavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Joe Rizza Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Rizza Acura, we look forward to having you as one of our valued customers for many more years to come!

July 30, 2021

I had a very good experience at your dealership. I was able to get the time slot as requested they had the replacement part in stock and it didn’t take too long More

by Lady77park
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 30, 2021

Always happy to do business with this dealer,Service Always happy to do business with this dealer, Service team are Knowledgeable and take time explaining problems if any with my car. Thank you for the More

by TOHMEBIBIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Joe Rizza Acura responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura!

July 28, 2021

We have always received great service. I would like to commend Matt the service writer he has always been very courteous and keeps you up to date with the status of your vehicle while your waiting. More

by THERESEGALVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Joe Rizza Acura responded

We appreciate your business and our team looks forward to serving you again soon!

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