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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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July 27, 2021

Greeted nicely and received timely service. I should have chosen this place for my service prior to this meeting. I can’t remember if her mane was Kylie or Kelsey but it was a good experience. More

by kgb82879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie
Jul 28, 2021 -

Joe Rizza Acura responded

Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad Kylie and our team were able to help, and we hope to see you again!

July 26, 2021

Very helpful, clean, quick and a great price. They really listen closely to all of your concerns. I will definitely go back there for more service. More

by Bejayy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Joe Rizza Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

July 26, 2021

Courteous, fast service done correctly. My vehicle was returned washed and ready to go. There was no surprise recommended services. Cookies or finger sandwiches would have been a plus. More

by AHATCH441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

July 24, 2021

I've been coming to Joe Rizza Acura's service department since 2007, when I bought my first Acura. After all these years, they still deliver excellent service! Thank you so much! More

by dehicks0107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Joe Rizza Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 24, 2021

I always have a amazing experience and the service is great. Always treating me with the most respect and the service is excellent. Love the accommodations More

by Ajdouglas4487
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 23, 2021

In the past, I would typically go to small mom and pop In the past, I would typically go to small mom and pop shops for my car repairs. Matt in service has changed that for me!! He’s polite, thorough, com More

by TNickso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Joe Rizza Acura responded

Thank you for leaving this wonderful feedback for Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

July 23, 2021

I was greeted instantly in a pleasant and professional manner by Matt. They met their service time an hour early. My RDX was ready before noon. And the friendly cashier gave me a grqnola bar!! More

by Joe S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Joe Rizza Acura responded

Thank you so much for your excellent review, Joe! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joe Rizza Acura. Please don't hesitate to reach out if you need anything else.

July 22, 2021

The service the people where all great! The only dissatisfaction was the service loaner. I received emails about upgrading and getting a newer model because there was a need for my vehicle, but than More

by WIEDEMANNERIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Alyssa Adams
Jul 23, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such great service and apologize that you did not love the loaner.

July 22, 2021

Only needed an oil change which took a little more than an hour including a car wash. Satisfied with previous service provided last month involving transmission replacement. More

by ejones2561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Joe Rizza Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 21, 2021

Everyone in the service department has Always been great to work with. Kylie was very very nice and thorough yesterday. Did not have to wait long for the service. More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie keber
Jul 22, 2021 -

Joe Rizza Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura!

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