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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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July 19, 2021

Fair, fast and pleasant. Need I say more? The only dealership I know that DECLINES to do work that is unnecessary. Prices are super competitive, even low by comparison thanks to Rizza Rewards. More

by LESARAHAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know their names but the two ladies at the pay window were wonderful!
Jul 19, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 16, 2021

The service department is always on point every time I come in. I look forward to seeing you next time I'm in for service. More

by PAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2021 -

Joe Rizza Acura responded

We appreciate your business, Paul, and our team looks forward to serving you again soon!

July 15, 2021

The staff was professional and courteous. The service was performed timely. As usual, they offered to wash my car after the service. I also appreciate the WIFI More

by BKMAcura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

July 15, 2021

The staff is always very professional, friendly and prompt. The facility is also extremely clean. It’s also a very nice bonus to have my car washed and vacuumed. More

by Fitzlcf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Joe Rizza Acura responded

Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 13, 2021

Fast, friendly and actually know what they’re doing and talking about. Even though it’s out of my way, I am strongly considering making this my dealership. Merrillville sucks! More

by CM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear Chris and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 13, 2021

Amazing service! Kind professional employees. Matt is "the best"! Love my ILX, smooth ride and very dependable.. Will recommend your dealership to everyone I know! More

by DK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Joe Rizza Acura responded

Thank you for your very kind review. Matt and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura. Congratulations on your new ILX!

July 08, 2021

Excellent service. Got in and out in the time they told me. I would go there again for any service work and recommend their service department. More

by MTROKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Joe Rizza Acura responded

Thank you for the kind words for Matt and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 01, 2021

I am always amazed as how efficient this service department is. Others have tried to get me to go to “their guy”, but then I’d have to wait for appointments. I love the service I get here. More

by Pearlhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know name but female at checkout desk
Jul 01, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again!

July 01, 2021

Chris is one of the best service advisors I’ve dealt with in the last 40 years.! More

by ed179507
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Joe Rizza Acura responded

It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura, Ed!

June 30, 2021

A HUGE thank you to Matt and Chris for providing an excellent customer experience when servicing my vehicles. And can’t forget about my salesperson Dennise who is always wonderful and making us feel s More

by maria.marron12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Jul 01, 2021 -

Joe Rizza Acura responded

Thank you, Maria! It is great to hear that Denise, Matt and Chris were so helpful. We appreciate your business and our team looks forward to serving you again soon!

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