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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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March 08, 2021

Extremely efficient and thorough from inspection, oil change and filters. I barely got situated and they had filters for me to check and another 15 minutes car was washed and I was out the door!. More

by WILDCARD99
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Joe Rizza Acura responded

We are glad to hear you enjoyed your recent visit to our service department. At Joe Rizza Acura we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 06, 2021

The last time I was at Acura involved and oil change and at that time it was discovered that I had some pretty serious damage done to my rear brakes due to weather ice. The details the information the servi More

by NCANNON53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie (not sure I’m spelling it correctly)
Mar 10, 2021 -

Joe Rizza Acura responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Acura, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 06, 2021

I completed this survey shortly after the service was completed. I completed it again just a few minutes ago, when I noticed I once again got this request. I don’t believe I should fill out this survey More

by NCANNON53
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Joe Rizza Acura responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 06, 2021

Every trip to Joe Rizza Acura is a good one. Fair prices, fast service, a clean waiting room, and friendly service advisors are just the beginning. More

by jademotorsports2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Joe Rizza Acura responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 06, 2021

I had a great experience with this dealership. Everyone was very friendly and accommodating. My service was done in a timely matter and I would highly recommend this dealership. More

by CJKAILER21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Joe Rizza Acura responded

We cannot thank you enough for your wonderful review of Joe Rizza Acura and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com 

March 05, 2021

I came in for an oil change and to check my tire treads. I had a good customer experience from beginning to end. Would definitely recommend this dealership. More

by pshufford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Joe Rizza Acura responded

We appreciate your kind words! We are glad that we could get your car serviced to your satisfaction. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 05, 2021

Great service! Matt is always helpful and it is a pleasure to deal with him. Very pleased overall with this dealership and I highly recommend them. More

by TStewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Joe Rizza Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 05, 2021

Awesome service department. Ted and Jack are the best! I’ve trusted them with my vehicles since 2008. You can find cheaper service at local mom and pop shops, however nothing beats an Acura technician u More

by Eddrozd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MIKE RZEZNIKOWSKI
Mar 10, 2021 -

Joe Rizza Acura responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that Ted, Jack, and our team were so helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 04, 2021

Professionalism was great! Very detailed with information about the service. Time was prompt. Love the fact snacks were offered after services were complete! Another satisfied customer! More

by ARIATWON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Joe Rizza Acura responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 04, 2021

Awesome customer service! They Do whatever is necessary to accommodate a customer! Xxxxxxxx. Xxxx xx dd dd dd dd dd dd Ee Ee Ee Ee More

by JFR6612
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Joe Rizza Acura responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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