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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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February 27, 2021

Great work! They took good care of my car and made sure I had a loaner upon arrival so that I was in and out in no time. More

by Bjones429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Joe Rizza Acura responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 26, 2021

Great customer service during my recent visit. Service representative identified my issue and shared resolution very quickly and kept me up to date on my service needs. More

by LB30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Joe Rizza Acura responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 26, 2021

Matt was very courteous and went above and beyond trying to help me with the problem we had with the tire inflator. Thank you again for all your help. More

by frankrita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Joe Rizza Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 25, 2021

They are very helpful people,smiling face,fast service and know what they are doing.I am happy with way they are treating their customers.i really recommended this place. More

by qaisalzoubi1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Joe Rizza Acura responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 25, 2021

Great service, clean, organizers and on time. Price is great too for the level of service you get. I wouldn’t go anywhere else. Thank you! More

by MAMOONNAWABI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Joe Rizza Acura responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 25, 2021

Great job to the service Team for communicating and promptly taking care of my vehicle during my last visit!!!! I was able to drop off vehicle after service department was close on Saturday 2/20/21. On More

by ltrain773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Joe Rizza Acura responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 24, 2021

I have always had a pleasant experience when taking my car in for service. The mechanics are through and the service personnel answers all of my questions. More

by JAYBAB66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Joe Rizza Acura responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 24, 2021

Acura Service department was friendly and helpful. Took the time to answer my questions, and set up my next appointment at a time that worked for me including a loaner car More

by Jt
Customer Service
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Joe Rizza Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 24, 2021

They were able to get me a loaner and resolve the issue in such a timely manner that I didn’t have time to miss my vehicle! More

by QUENTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Joe Rizza Acura responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Acura, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 22, 2021

Thank you very much for the good service. I also, thank Andy. I would like Andy to work on vehicle at all times if possible!! More

by Sonya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Joe Rizza Acura responded

Sonya, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Andy does for Joe Rizza Acura and our customers. Hope to see you again soon! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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