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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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February 22, 2021

The service I received when I brought my car in was excellent. Matt, the service rep was great. I've been bringing my vehicle to Joe Rizza Acura since I purchased it in 2013 and am always pleased a More

by James D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Joe Rizza Acura responded

We appreciate your input, James. We're glad to hear that you are consistently impressed with the service we offer here at Joe Rizza Acura. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 22, 2021

I was very happy with my vehicle service I was in an out quickly the staff was very nice I had came late and I still had service More

by clariceg018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Joe Rizza Acura responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 22, 2021

Was due for regular maintenance on 2020 RDX. Service was fast and best of all they leave no reminders that a service tech was inside the vehicle. No oily fingerprints or paper they put on the floor. As a More

by JTROST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Feb 25, 2021 -

Joe Rizza Acura responded

Thank you for your kind words. We feel our service department is what makes Joe Rizza Acura special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 20, 2021

Matt always takes great care of me. I have observed him with customers, he treats everyone special. I would definitely recommend family and friends to this dealership. More

by DORISBYRD98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Joe Rizza Acura responded

We cannot thank you enough for your wonderful review of Joe Rizza Acura and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 19, 2021

Always fast and efficient service. Identified the problem and resolved the issue without having to replace anything. I appreciate the teams integrity and honestly; getting me back on the road without an exp More

by tnnlynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 18, 2021

Joe Rizza Acura always provides exceptional service for their customers. That is a key reason why my wife and I have leased eight cars from them over the past 14 years More

by 51calf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Joe Rizza Acura responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 18, 2021

This is the second Acura we have bought at Rizza and the only place we take our vehicle for any service. Matt is very helpful and we appreciate him so much More

by DIANNEK521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Joe Rizza Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 18, 2021

Having routine services done at Rizza Acura is always a pleasure, and pricing is very fair as well. I'm rarely there long, and always leave happy! More

by mattphilbincr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Joe Rizza Acura responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 17, 2021

Nice place....I find this dealership a very nice place to visit. Each time I've come, I appreciate their expediency and workmanship. Thanks again Crew. More

by ENHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Feb 22, 2021 -

Joe Rizza Acura responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 17, 2021

The customer service was very helpful with my concerns about my new vehicle and answered all of my questions with professionalism very excellent teamwork. Would recommend More

by Virginmax65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Joe Rizza Acura responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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