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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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January 29, 2021

Service is the best on the Southside. I have been going there since 2003! They are always very friendly and fast service. I highly recommend. More

by Chris C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 29, 2021

There are very few car service personnel that I trust completely with my Honda, and Ted Jurick is one. Very knowledgeable, honest, and focused on outstanding customer service. Happy to call him a friend. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Joe Rizza Acura responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 29, 2021

Every experience at Joe Rizza Acura is nothing short of completely professional, friendly and helpful. I have stayed an Acura customer in large part due to the service I receive at Joe Rizza. More

by NWLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Joe Rizza Acura responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 28, 2021

Always Great Service every time I came in for Service or buying a new vehicle the team is always friendly and timely I truly appreciate there hard work More

by Jroc5145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Joe Rizza Acura responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 28, 2021

Excellent service by Matt & Team! Efficient time management, reviewed next steps and friendly atmosphere!! Have been coming here for 5 years and will continue to do so More

by JMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Joe Rizza Acura responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 27, 2021

Excellent service - advised work needed, confirmed what I wanted done and completed promptly. Kept me updated. Car was clean inside and out when I picked up. More

by Paulb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Joe Rizza Acura responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

I made an appointment to have the grill fixed on my 2016 Mdx. Worked with Chris and he was amazing. Worked with him In past and is always wonderful. More

by pmizera2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Joe Rizza Acura responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Chris was awesome in diagnosing the issue with my vehicle and ensuring my warranty would cover the cost of the repairs. Thank you very much. More

by Ptheodore76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Joe Rizza Acura and we look forward to your continued business! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Called when they located the part. Repair took less than 1 hour which was the estimated time. The car was cleaned and vacuumed. Everything works great. More

by RBUDICIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Joe Rizza Acura responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 25, 2021

Matt was great. Very friendly and professional. Will definitely be returning to this Joe Rizza dealership for all my service needs. You guys are awesome. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Joe Rizza Acura responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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