Joe Rizza Ford Lincoln

My experience Every thing was good I got service as soon i got there. My salesman was kind & knowledgeable. If there one thing I dislike I only received one key fo Every thing was good I got service as soon i got there. My salesman was kind & knowledgeable. If there one thing I dislike I only received one key for my automobile. But my overall experience was good. More

They go the extra mile. Every effort was put into resolving my issue. The technician explained the repair as it was nothing typical. The effort put in to complete repairs was Every effort was put into resolving my issue. The technician explained the repair as it was nothing typical. The effort put in to complete repairs was far greater than what was covered by Ford. More

After 5 years the issue is still not resolved We purchased our 2013 C Max energy new from the dealership and it has been in more than a dozen times for the same issue related to the navigation and We purchased our 2013 C Max energy new from the dealership and it has been in more than a dozen times for the same issue related to the navigation and sync components not functioning and something draining the 12 V battery so the car has died and had to be towed on numerous occasions. When it gets to the shop because the battery was dead there is no record of the problem in the computer on the car. They still don't know what is causing the issue, after five years. More

wheres the refund check? fixed window and was supposed to put rain guards on didn't- still waiting for refund on them since Nov 27 2018 wheres the check? fixed window and was supposed to put rain guards on didn't- still waiting for refund on them since Nov 27 2018 wheres the check? More

very positive Jose was very helpful in guiding us to our selection. We were undecided whether to lease or to buy our next Lincoln. Shelby B. Did a nice job of expla Jose was very helpful in guiding us to our selection. We were undecided whether to lease or to buy our next Lincoln. Shelby B. Did a nice job of explaining all of the features. My wife and I found the purchase experience to be most pleasant and we are really fond of our new Lincoln. More

Customer Service Tremendous customer service from the moment I walked in right up to driving home. In addition the mechanic, Mark Stephens is so thorough I wish I cou Tremendous customer service from the moment I walked in right up to driving home. In addition the mechanic, Mark Stephens is so thorough I wish I could start a company with him. More

Servicemen Rapport and attention spand with customer. 1. EVERYTIME I come for service the billing is incorrect! 2. Service Department Phone service bad when I asked to transfer me to Eric. I would b 1. EVERYTIME I come for service the billing is incorrect! 2. Service Department Phone service bad when I asked to transfer me to Eric. I would be transferred to a phone that just ran. It was never answered nor picked up to Followup with a page! Eric: I requested new tire pricing, he did it but forgot to give it to me. I requested 2 other things regarding repair (which tire faulty) and a copy of the 3 things for me to follow up (already written sheet) for repair since last Friday!!! I called Eric Friday around 4:09 pm and he said he would e-mail info to me. I called Monday (yesterday) and he said he was about to e-mail info to me. As if today, no reply or call back! I wanted this info so I could start on his suggested repairs! Upset and disappointed with your customer service! I just called the dealership to talk to service manager and no one is answering telephone for service department or operator (8:25 am).. More

Diagnosing and fixing a cover under the car. The car was diagnosed quickly (a few hours) and I paid for the parts to be ordered ...but 4 work days later I had to call and get an update when they The car was diagnosed quickly (a few hours) and I paid for the parts to be ordered ...but 4 work days later I had to call and get an update when they said they would call me as soon as the parts came in and it usually took 1 to 2 days. Eduardo was impossible to reach, I called and left 2 messages and finally got answers from the lady answering the phone. Very inconvenient when I go out of my way to bring it there for service. The price is beatable so I'm not sure I'll be going there any longer with this service. More

Takes too long I arrived at 640 am to get in line for an oil change. Did not leave until 820 am. That's just too long for an oil change. I was disapointed. I arrived at 640 am to get in line for an oil change. Did not leave until 820 am. That's just too long for an oil change. I was disapointed. More

Helpful and courteous Always friendly and answers concerns. The service individual are approachable and welcoming. You don’t feel intimidated to bring your car in for ser Always friendly and answers concerns. The service individual are approachable and welcoming. You don’t feel intimidated to bring your car in for service. I would recommend this service center to others. More