Joe Rizza Ford Lincoln

Great service! I couldn't be more pleased with the friendly, helpful service I received this visit as well as my past visits. I was formerly a customer of a differe I couldn't be more pleased with the friendly, helpful service I received this visit as well as my past visits. I was formerly a customer of a different Lincoln dealership that never gave me anywhere near the service or good feeling I get when I come to Rizza. Lou does an outstanding job and always treats myself and other customers I observe when I am there with phenomenal service and all my encounters with employees at this dealership have been good, they are all helpful and friendly. My only regret is that I didn't come here sooner rather than dealing with the aggravation and unfriendly people I dealt with at the other dealership. More

Recall for Ford Escape I took my car to Rizza Ford in Orland Park for a recall. And everything went very well from beginning to end. Employees were very nice. It was do I took my car to Rizza Ford in Orland Park for a recall. And everything went very well from beginning to end. Employees were very nice. It was done in a few hours. I talked with Scott Sciaky and Lauren Kutsche. Even the woman who rang me up at the end was very nice. I bought my car at the Ford dealer in Matteson and was not very happy with their service when I went in for an oil change a while back. Will be going to Rizza from now on. Everyone was very professional and helpful. Even got a car wash I did not ask for!! I would highly recommend that dealership. More

Purchase of 2014 Ford Fusion SE Ecco Boost My experience of phone conversations with John Runia as a result of my internet inquiry were handled with respect and professionalism. The vehicle I My experience of phone conversations with John Runia as a result of my internet inquiry were handled with respect and professionalism. The vehicle I had chosen was ready on the date I requested since I was out of state. Bill Kassanitz handled the sale on day of purchase with, also, professionalism and respect. All in all, it was a very pleasant experience. More

Excellent Representative Lauren took an unusual problem with upholstery; analyzed it, solved it and rectified it. She was friendly helpful and very aware of the value of my t Lauren took an unusual problem with upholstery; analyzed it, solved it and rectified it. She was friendly helpful and very aware of the value of my time too. More

Great Service I was in and out within a hour. Never had an oil chage/inspection/car wash done so quickly. Far better than when I take my wife's car in (different I was in and out within a hour. Never had an oil chage/inspection/car wash done so quickly. Far better than when I take my wife's car in (different bland). And Lauren was very helpful and friendly. More

Next time Please When I picked up my car, my invoice stated I needed a battery. Had I known of this problem I would have had the dealership replace it while car was al When I picked up my car, my invoice stated I needed a battery. Had I known of this problem I would have had the dealership replace it while car was already there. Now I have to make another inconvenient trip. My need for an oil change indicator was also on upon pick up, would have had that done also. Next time would like to know of other issues. Thank You:) More

Great Service Great People Was in the dealership for a special event and talked to service director David Claster about a problem I was having with my tires and he explained tha Was in the dealership for a special event and talked to service director David Claster about a problem I was having with my tires and he explained that the problem I was having was actually an easy repair and if I wanted, they could take care of the problem. I agreed, scheduled an appointment and they make the repairs very quickly. More

Always friendly and knowledgeable staff. They never try to sell me service I don't need and they are timely in their service. Usually an hour for "the works" oil change and they wash the car too. (included to sell me service I don't need and they are timely in their service. Usually an hour for "the works" oil change and they wash the car too. (included). More

I was searching for a reasonably priced new 2014 Ford Mustang GT. This vehicle is not a daily driver and will be stored during bad weather and winter months. All questions and concerns were answered to m Mustang GT. This vehicle is not a daily driver and will be stored during bad weather and winter months. All questions and concerns were answered to my satisfaction by Adam Aguilar. Adam is very polite, professional and has his clients needs in mind. I would highly recommend Joe Rizza Ford of Orland Park and Adam Aguilar to a family member or friend. I am considering purchasing future Ford vehicles from them and dealing with Adam. The environment was very welcoming and clean while going through the purchase process. More

I feel bad writing a bad review cause I have always been satisfied in the past. This time, though, I brought my car in for service on a Ford recall for fuel line problems. I scheduled the appointment a go satisfied in the past. This time, though, I brought my car in for service on a Ford recall for fuel line problems. I scheduled the appointment a good 2 weeks out. Dropped the car off the night before. Blah blah blah. When I got the call the next day that my car was ready to be picked up......I was informed that it HAD been inspected and it DID need a fuel line replacement. BUT THEY NEEDED TO ORDER THE PARTS! Why would this part not be stocked and the work be completed after inspection. Now I have to make another appointment, need another ride, will be without my car another day!!! Just doesn't make sense to me, More