Joe Rizza Ford Lincoln

Just so Peaceful Being a single woman looking for a used car is akin to walking in a classroom full of teachers scratching numerous blackboards at the same time. At le Being a single woman looking for a used car is akin to walking in a classroom full of teachers scratching numerous blackboards at the same time. At least, that's the way it's been for this single woman. Needless to say, I wasn't looking forward to looking for a car. I had been "taken" before. So this time I brought reinforcements. I went to another dealership prior to coming to Rizza Ford/Kia and my worst fears were realized. So when my "son" suggested" try Rizza I was apprehensive. Yet as soon as we got out of the car and was greeted by General Sales Manager Charles Brunt, all anxiety melted away. His professionalism and calm demeanor immediately put me at ease. He asked my son who were shopping for and what type care we were interested in. From that moment on, I never felt like he was there to take advantage of me, but to look out for my best interests. Mr. Brunt, then presented me to Salesman, Mr. Cliff Hensley. Mr. Hensley then proceeded to put any fears of being condescended to or taken advantage of to rest. Mr. Hensley, listened to what I wanted and never pressured me into a "bigger" sale. He showed me what I came to test drive, and he never rushed me, even though it was already after 6pm. From start, bring me a wonderful option but a little out of my price range, to finish, which ultimately was me buying the car I literally saw in a dream, Mr. Hensley and Mr. Brunt, made me feel as if they were there to personally look out for my best interests. They took me through the entire process, without making me feel less than, because of my situation. Both gentlemen patiently explained everything as the transaction proceeded along. They, along with Mr. Burke from finance made all my "single lady looking for a good car but don't do me wrong" anxiety simply...vanish. No haggling, no feeling pressure, no problems. From walking in the door 'til driving from the lot 3 hours later in my new (gently used) car, I couldn't be more pleased. I was further pleasantly surprised today by receiving a follow-up call from Mr. Hensley to "check up on you and see how you are doing." What great service. Thank you Rizza Ford/Kia. I look forward to driving "D'Borah" for years to come. More

Over and above I was picking up my daughters vehicle after it was serviced for a recall when I encountered Carlos the porter. I looked at the car and looked back at I was picking up my daughters vehicle after it was serviced for a recall when I encountered Carlos the porter. I looked at the car and looked back at him and asked if the car had been washed, he said no. I explained to him that I was here two weeks ago for an inspection on this vehicle for a recall and when I picked it up at that time it wasn't washed either. The first visit to pick up the vehicle i had inquired with the porter he said it was not washed due to maintanence on the " car wash". So, this time needless to say I was disappointed that it wasn't washed. Carlos said that if I had the time that he would wash it. I accepted his gesture, than he asked if I would like it towel dried, he stated they typically air dry. I again said yes and that I appreciated it. He than asked if I had a few more minutes so that he could put tire shine on the tires, he stated " because of the inconvenience". I was very pleased when he brought my daughters vehicle out to me, he had done a wonderful job! I felt terrible that I had no cash to tip him, he said not necessary, it's my pleasure and thank you for waiting. In my opinion Carlos is a wonderful asset to the team, he knows how to deliver and I found him to be very respectful. Thank you again Carlos! More

Great service! I couldn't be more pleased with the friendly, helpful service I received this visit as well as my past visits. I was formerly a customer of a differe I couldn't be more pleased with the friendly, helpful service I received this visit as well as my past visits. I was formerly a customer of a different Lincoln dealership that never gave me anywhere near the service or good feeling I get when I come to Rizza. Lou does an outstanding job and always treats myself and other customers I observe when I am there with phenomenal service and all my encounters with employees at this dealership have been good, they are all helpful and friendly. My only regret is that I didn't come here sooner rather than dealing with the aggravation and unfriendly people I dealt with at the other dealership. More

Recall for Ford Escape I took my car to Rizza Ford in Orland Park for a recall. And everything went very well from beginning to end. Employees were very nice. It was do I took my car to Rizza Ford in Orland Park for a recall. And everything went very well from beginning to end. Employees were very nice. It was done in a few hours. I talked with Scott Sciaky and Lauren Kutsche. Even the woman who rang me up at the end was very nice. I bought my car at the Ford dealer in Matteson and was not very happy with their service when I went in for an oil change a while back. Will be going to Rizza from now on. Everyone was very professional and helpful. Even got a car wash I did not ask for!! I would highly recommend that dealership. More

Purchase of 2014 Ford Fusion SE Ecco Boost My experience of phone conversations with John Runia as a result of my internet inquiry were handled with respect and professionalism. The vehicle I My experience of phone conversations with John Runia as a result of my internet inquiry were handled with respect and professionalism. The vehicle I had chosen was ready on the date I requested since I was out of state. Bill Kassanitz handled the sale on day of purchase with, also, professionalism and respect. All in all, it was a very pleasant experience. More

Excellent Representative Lauren took an unusual problem with upholstery; analyzed it, solved it and rectified it. She was friendly helpful and very aware of the value of my t Lauren took an unusual problem with upholstery; analyzed it, solved it and rectified it. She was friendly helpful and very aware of the value of my time too. More

Great Service I was in and out within a hour. Never had an oil chage/inspection/car wash done so quickly. Far better than when I take my wife's car in (different I was in and out within a hour. Never had an oil chage/inspection/car wash done so quickly. Far better than when I take my wife's car in (different bland). And Lauren was very helpful and friendly. More

Great Service Great People Was in the dealership for a special event and talked to service director David Claster about a problem I was having with my tires and he explained tha Was in the dealership for a special event and talked to service director David Claster about a problem I was having with my tires and he explained that the problem I was having was actually an easy repair and if I wanted, they could take care of the problem. I agreed, scheduled an appointment and they make the repairs very quickly. More

Next time Please When I picked up my car, my invoice stated I needed a battery. Had I known of this problem I would have had the dealership replace it while car was al When I picked up my car, my invoice stated I needed a battery. Had I known of this problem I would have had the dealership replace it while car was already there. Now I have to make another inconvenient trip. My need for an oil change indicator was also on upon pick up, would have had that done also. Next time would like to know of other issues. Thank You:) More

Always friendly and knowledgeable staff. They never try to sell me service I don't need and they are timely in their service. Usually an hour for "the works" oil change and they wash the car too. (included to sell me service I don't need and they are timely in their service. Usually an hour for "the works" oil change and they wash the car too. (included). More