Joe Rizza Ford Lincoln - Service Center

Battery Replaced Needed to replace a battery. Called ahead to make sure it was in stock. It was a quick turnaround time while waiting in the very accommadating lounge. Needed to replace a battery. Called ahead to make sure it was in stock. It was a quick turnaround time while waiting in the very accommadating lounge. Lauren also provided me with a quote for some work needed in the future. More

Oil Change and regular maintenance. Friendly, courteous, and quick! Was very pleased when Eric greated me and welcomed me into the service drive. The process was fast and took less than Friendly, courteous, and quick! Was very pleased when Eric greated me and welcomed me into the service drive. The process was fast and took less than a hour. More

Excellent service Eric was great very Knowledgeable. We have been waiting weeks for part to come in. As soonin as soon part came in. Rizza called us and put part on t Eric was great very Knowledgeable. We have been waiting weeks for part to come in. As soonin as soon part came in. Rizza called us and put part on that day More

The Works Oil Package. I purchased The Works service package and was provided great service. Also, the mechanics were able to inform me about other issues with my vehicle. I purchased The Works service package and was provided great service. Also, the mechanics were able to inform me about other issues with my vehicle. More

Recall It was a pleasure to do business with the service department. They were very friendly and knowledgeable. My recall was done in a timely fashion. It was a pleasure to do business with the service department. They were very friendly and knowledgeable. My recall was done in a timely fashion. More

Great service and I was treated like family. I was taken care of in a way that people should know....Bob Driggers in the body shop was my contact and I have to say he was the best! I had a great I was taken care of in a way that people should know....Bob Driggers in the body shop was my contact and I have to say he was the best! I had a great experience, your facility at Joe Rizza Ford was clean and very professional! The friendly face and upbeat personality of Lauren Kutsche was a refreshing change from the hum drum non personality people that are at the other shops I have been to. I felt like he was taken care of a friend and that is how I felt when I left, I will be back for sure. I know that in this world there are plenty of options for car repair, but the bottom line is you know what the true meaning of a professional first class repair shop is that I have not gotten from the "quick fix" shops out there. I have found a great option for all my car service needs! More

Great pick up and delivery service My experience with the pick up and delivery service was wonderful. The drives were very nice and knowledgeable of any questions I had regarding the pr My experience with the pick up and delivery service was wonderful. The drives were very nice and knowledgeable of any questions I had regarding the process. They were also very prompt. I would use this service again! More

Burning smell in car I was notified when a car arrived at my place of work as a loaner. Etic in the service department contacted me with repair recommendations and pricin I was notified when a car arrived at my place of work as a loaner. Etic in the service department contacted me with repair recommendations and pricing. Car was fixed timely and my car returned to me. More

2.5 hour oil change Went in for an oil change, upon arrival I stood outside my truck for 5 minutes before anyone even acknowledged I was in the building. Once I was final Went in for an oil change, upon arrival I stood outside my truck for 5 minutes before anyone even acknowledged I was in the building. Once I was finally helped I was told my oil change would take 60-90 minutes. After waiting for 2 hours I spoke to the service manager who checked me in...he asked who I spoke to? Clearly he didn’t remember it was him. He then told me he’d go check on my truck...but then he stopped and chit chatted with another employee for a few minutes. Once he returned he told me that they were working on it and it would be a few more minutes....I guess a few more means :45? Terrible experience More

Great service! I would definitely recommend this service department to get your car serviced. They were honest about the work that needed to be done and how much it I would definitely recommend this service department to get your car serviced. They were honest about the work that needed to be done and how much it would cost to fix. I'm for sure coming back here for my next service! More