Joe Rizza Ford Lincoln - Service Center

Great customer Service! Timely, dedicated, knowledgeable staff! Cheryl Zrobac is a wonderful caring person. She made sure all my needs for my vehicle were met and went over and beyond! staff! Cheryl Zrobac is a wonderful caring person. She made sure all my needs for my vehicle were met and went over and beyond! More

Thomas Mackey took care of me right away. I brought my car in for a 70,000 mile checkup. It only took one hour. Very pleased with service. car in for a 70,000 mile checkup. It only took one hour. Very pleased with service. More

Best service advisor I've ever dealt with, ⁰easy to deal with and a pleasure through my whole process. Jesse was awesome give him a raise with and a pleasure through my whole process. Jesse was awesome give him a raise More

Service Mgr. Thomas Meckel gave me excellent service on 2-21-20. I came in for an oil change and inspection that revealed some problems. Tom explained them to me and I agreed to the repairs. He called arou 2-21-20. I came in for an oil change and inspection that revealed some problems. Tom explained them to me and I agreed to the repairs. He called around and succeeded in getting the major part I needed so that the work could be completed that day. Tom also made sure I got a ride home and back to the dealership when the work was done. The van driver was also very courteous. I am confident that everything was done right and it feels good to know that my car is much safer to drive now. Jo Ann White More

Jesse the client service representative was very good. I appreciate the very good service my car was fixed and I’m very satisfied I will be bringing my lincoln back again for service I appreciate the good w appreciate the very good service my car was fixed and I’m very satisfied I will be bringing my lincoln back again for service I appreciate the good work thank you More

I’m a bit ambivalent about this dealership but in the end they always make it right. Sometimes you just have to squeak a little louder to get attention. It’s a big dealer, clean, and respectful but I’ve had they always make it right. Sometimes you just have to squeak a little louder to get attention. It’s a big dealer, clean, and respectful but I’ve had to complain a few times to get attention. I still like them. More

Tom was so professional and accommodating with keeping me posted as far as my car’s status while it was in the shop for 5 days!! He was terrific! 😊 posted as far as my car’s status while it was in the shop for 5 days!! He was terrific! 😊 More

Great service department! I did not have an appointment but Jesse helped me right away and was able to schedule my car to be worked on including the recent recall on my car. He was excellent! Very please but Jesse helped me right away and was able to schedule my car to be worked on including the recent recall on my car. He was excellent! Very pleased (as usual) with the service department at Rizza Ford!! More

Disappointed that my extended warranty did not help with my Ford Edge. More disappointed that I had to pay 180.00 for each issue with the car. I was told it wa 100.00 for them to look at all my car issues my Ford Edge. More disappointed that I had to pay 180.00 for each issue with the car. I was told it wa 100.00 for them to look at all my car issues only to learn it was 180.00 to look at each issue. I left Toyota to come to Ford and now I just am not sure I’ll go back to ford again. I was misinformed aab More

Everyone is very friendly and the work is done in a timely manner and my car was fixed right the first time and parts come in very fast timely manner and my car was fixed right the first time and parts come in very fast More