Joe Rizza Ford Lincoln - Service Center

After my last visit for service on my explore I will never use your place or buy another car from you again all thanks to your service advisor!! Eduardo Rodriguez never use your place or buy another car from you again all thanks to your service advisor!! Eduardo Rodriguez More

No one wanted to help Drove to the service center for the first time with a new Lincoln. There were no less than 5 people that had “service manager” on their work station. Drove to the service center for the first time with a new Lincoln. There were no less than 5 people that had “service manager” on their work station. Not one acknowledged my presence. Finally I saw Eric and as I approached he acknowledged me. Was friendly and started the oil change process (first 5000 mile). I was informed it would be up to 1 1/2 hours. I had some questions about features on my new car and the first 3 couldn’t answer a rather simple question. After the oil change was complete Eric came to the waiting room to get us. I ask him the same question and surprise, he knew the answer and was very instructive. Kudos to Eric or it would have been a bust. More

Good Experience Recall Appointment went as scheduled. Friendly service. Almost had xxxx up on drop off and pick up but it all worked out. Being single and one car Recall Appointment went as scheduled. Friendly service. Almost had xxxx up on drop off and pick up but it all worked out. Being single and one car the ride was very important since recall work was 4 hours. More

Found problem causing warning light and it wasn't the brakes They determined it was only brake fluid gone bad, not my brakes. Also replaced wipers and a light, both of which I was aware of, but completely forgo They determined it was only brake fluid gone bad, not my brakes. Also replaced wipers and a light, both of which I was aware of, but completely forgot after the warning light regarding a brake issue. So glad they check everything. More

Quick and easy Dropped vehicle off with given appointment. Was told it would take 2-4 hours for service. I was given a courtesy ride home. Within 2 hours my vehicle Dropped vehicle off with given appointment. Was told it would take 2-4 hours for service. I was given a courtesy ride home. Within 2 hours my vehicle was ready. I was picked up at home with the courtesy ride taking me back to Rizza’s. Fast and courteous service. More

Oil change lubricates vehicles check up Made a appointment took a week to get a date 1050 am told it would early afternoon .l was told that they had a courtesy ride abbeville for me and Made a appointment took a week to get a date 1050 am told it would early afternoon .l was told that they had a courtesy ride abbeville for me and they didn't. Call me at630 pm to tell me it done. The WORKMEN ship was terrible have lots of pictures .l bought this new truck for almost 80,000 00 from this dealer and this is my second new truck bought from them. More

Continental Kept the car from Wednesday until Monday and the sunroof noise was not fixed and the Lincoln app reboot which took an extra 2 days still doesn’t work. Kept the car from Wednesday until Monday and the sunroof noise was not fixed and the Lincoln app reboot which took an extra 2 days still doesn’t work. More

Bad experience No Lincoln bad service Brought 2019 Ford Fusion in for software update recall. Needed copy of registration card. Everyone walked by us like we were invisible. Instead of w Brought 2019 Ford Fusion in for software update recall. Needed copy of registration card. Everyone walked by us like we were invisible. Instead of washing car when done with "service' they give you a coupon for a Delta Sonic Basic Brush Car wash. When did that start? When we had the Lincoln it was a different story. It took 5 hours for a "3 hour" upgrade. No one called. I had to call them 3 times before I got an answer. I never saw our "Client Service Manager" again once he got us the shuttle home. The shuttle driver was GREAT! More

They will never get my service again. I spent $180 just for them to tell me nothing was wrong with my car yet when I got in it I heard the same sound as before. Believe all of the negative reviews because for them to tell me nothing was wrong with my car yet when I got in it I heard the same sound as before. Believe all of the negative reviews because it’s true! UPDATE!! Joe Rizza Ford contacted me today and gave me my full refund of my $180 spent and apologized for the convenience after I expressed my concerns to them. More

oil change and vehicle look over Everything went accordingly for my vehicle except after all the work was done and I left later that day when I would brake the steering wheel would sh Everything went accordingly for my vehicle except after all the work was done and I left later that day when I would brake the steering wheel would shake like I need a brake job done or the front tires aren’t on how they should be... More